Fibit Versa Lite works sporadically and screen will no longer swipe

[RNLM]

I had difficulty with the firmware upgrade but used the forum to find the information about connecting my Versa Lite to a computer to upgrade.  That finally worked after an overnight wait on the upgrade with my Versa Lite just attached to charger.  

Over the last month or so, my screen will not swipe up, down, left, or right.  I have changed the clock face to a Fitbit created one, deleted my device in the Fitbit app on my phone (Samsung S9+), powered off my phone, deleted the app from my phone, reinstalled the app, added "new" device to add my Versa Lite back on the Fitbit app, turned Bluetooth off and on MULTIPLE times on my phone, reset the Versa Lite, and all of the above in various orders.  I still have trouble with the Bluetooth connection with my phone and it continues to fail when trying to swipe.  The is just now a glorified watch and will not track anything, or at least I cannot swipe to see or see text messages, etc..... I could go on and on.

I have read all of the Help section workarounds, but I need a fix or a new watch (albeit) not a Fitbit if I cannot get this resolved.  Up until a couple months ago, everything was fine.  So what is the story on this watch?  Can anyone help please!

[LiliyaFitbit]

Welcome to the Fitbit Community, @RNLM. I am sorry for the delayed response.

Thank you for joining the thread and sharing the difficulties you experienced with the firmware update and with swiping on your device. I totally understand how you are feeling and appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

I'll be around if you need further assistance. 

[Dorothyl]

I’m having the same issue. It just started in the last week or so. Please send information to me also on how to fix the issue. 
thanks

[mikelcu]

This is almost identical to my experience with my Versa 2, that I just posted about today.  Same issue updating, same fix to get the update to work.  Repeating touchscreen problems after the update.

[Peanutz76erz]

I am experiencing the same thing.  I am also having difficulties with syncing, right now it says that it can not locate device. 

[Mylife2010]

I have only had my Versa Lite for less than two months and have only been able to enjoy it for probably a total of 2 weeks since I have had it. Everytime I placed my Fitbit on the charger when I would go to take it off the screen would constantly go to to start you need to download the Fitbit app which I have done several times have removed versa from my accounts follow every direction I have been given and still am unable to enjoy my device. This is becoming so frustrating because I really loved my old fitbit but I wanted to be able to get more out of my Fitbit and now I feel like all it was was a waste of money. I have tried to contact customer service by phone on numerous occasions and would get no response please can someone help me I would really like to enjoy my device but at this point I just feel like all I did was waste my money.  Thank you so much 

[Halfajob]

Same thing with me and mines only 6 months old have todo a reset every day

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dorothyl @mikelcu @Peanutz76erz @Mylife2010 @Halfajob. I am sorry for the delayed response.

@Dorothyl I am sorry to hear you're experiencing the same issue with your device. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

2. Restart the watch: How do I restart my Fitbit device?

@Peanutz76erz thank you for joining the conversation. Beside the troubleshooting steps provided above, please check the instructions in this help article to resolve the syncing issue: Why won't my Fitbit device sync?

@mikelcu thank you for joining the thread and sharing that you're experiencing the same issues with your Versa 2. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

@Mylife2010 thank you for sharing your experience with your Versa Lite. I am sorry that you are going through this situation, I totally understand how you are feeling as you loved your previous device and would like to continue enjoying the Fitbit experience. I appreciate your troubleshooting efforts. Since you've been trying to contact our Support team but didn't receive a response, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Halfajob I appreciate your efforts to resolve the issue with your device which you've had only for 6 months. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[777DG777]

Hello, I had almost all the same issues as RNLM. My Versa Lite is sporadic with everything, which is only since the update to the software(which I did not have a problem). Sometimes, I cannot turn off the alarm, it will not swipe, the button will do nothing, it will not flip on when I turn my wrist.  I've tried swiping fast, slow, anything. I cannot tell why it works sometimes, and sometimes not. I've reset & powered off. I changed my clock faces. I do like to switch the screen to max during the day, if I am able to swipe. I do not have a problem syncing and the steps do continue. It is very frustrating when I do not know what time it is.

I've been a fitbit user for many many years, and have had several styles. I'm beginning to think about switching to something else.

Please help, and thank you in advance.

[LiliyaFitbit]

Welcome to the Fitbit Community, @777DG777.

Thank you for joining the thread and sharing the details of the issue with your Versa Lite. I appreciate your troubleshooting efforts. I totally understand how you are feeling and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.