Find Phone app on Versa 2 is not working

[krisveldhuizen]

Hi all. 

my Versa 2 has the official Find Phone (blue app) on it, but I just can’t for the life of me get it to work. When I click on it, then click ‘find phone’, it just appears to search for a while and then the message ‘couldn’t find your phone. Move to a different location and retry’ appears. 

Thing is, I’m doing this on my iPhone 12 while wearing the watch on my wrist, so it definitely should work. (It doesn’t work on my wife’s iPhone 8+ either, with her Versa 2). My iPhone IS connected to the Versa 2 btw, and all other features work (eg. My heartbeats and sleep is recorded into the app no problem). 

id love for this to work; anyone got a tip on what to do? Did I miss some kind of setting? Thanks in advance!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

@krisveldhuizen Thanks for stopping by in the Community Forums. I appreciate the details provided in your post, I understand where your concern is coming from. 

Keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.

If the issue persists, see How do I troubleshoot apps on my Fitbit device?