03-31-2023 09:11 - last edited on 03-31-2023 09:50 by MarreFitbit
03-31-2023 09:11 - last edited on 03-31-2023 09:50 by MarreFitbit
I'm trying to download the find phone app on my versa 2 and it says it is unavailable. My software is up to date. Any ideas?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
03-31-2023 09:52 - edited 06-17-2023 10:44
03-31-2023 09:52 - edited 06-17-2023 10:44
Hi there, @momofzman. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.
As a first approach, I'd like to know if by any chance your Versa 2 is fairly new? If so, give it a couple of days more to see if you receive the new update which will allow you to install the most recent app available for our Fitbit devices.
For Versa 2 the current OS should be (35).72.1.23. To see the current version installed on your watch, go into the Fitbit app, tap the Today tab > your profile picture > your device image. The firmware version number appears under your device's name. Also, on Versa 2 find the firmware version in the Settings app > About or Device Info. For more information, see How do I update my Fitbit device?
Once you manage to update your Versa 2 and install the Find My Phone app, keep in mind the following requirements in order for the Find Phone app to work properly:
To find your phone:
If the issue persists, see How do I troubleshoot apps on my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-31-2023 09:52 - edited 06-17-2023 10:44
03-31-2023 09:52 - edited 06-17-2023 10:44
Hi there, @momofzman. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.
As a first approach, I'd like to know if by any chance your Versa 2 is fairly new? If so, give it a couple of days more to see if you receive the new update which will allow you to install the most recent app available for our Fitbit devices.
For Versa 2 the current OS should be (35).72.1.23. To see the current version installed on your watch, go into the Fitbit app, tap the Today tab > your profile picture > your device image. The firmware version number appears under your device's name. Also, on Versa 2 find the firmware version in the Settings app > About or Device Info. For more information, see How do I update my Fitbit device?
Once you manage to update your Versa 2 and install the Find My Phone app, keep in mind the following requirements in order for the Find Phone app to work properly:
To find your phone:
If the issue persists, see How do I troubleshoot apps on my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...