Find my phone app is not available on Versa 2

[momofzman]

I'm trying to download the find phone app on my versa 2 and it says it is unavailable.  My software is up to date.  Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @momofzman. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. 

As a first approach, I'd like to know if by any chance your Versa 2 is fairly new? If so, give it a couple of days more to see if you receive the new update which will allow you to install the most recent app available for our Fitbit devices. 

For Versa 2 the current OS should be (35).72.1.23. To see the current version installed on your watch, go into the Fitbit app, tap the Today tab > your profile picture > your device image. The firmware version number appears under your device's name. Also, on Versa 2 find the firmware version in the Settings app > About or Device Info. For more information, see How do I update my Fitbit device? 

Once you manage to update your Versa 2 and install the Find My Phone app, keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.
  
  

If the issue persists, see How do I troubleshoot apps on my Fitbit device?