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Find my phone app is not available on Versa 2

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‎12-25-2023 16:28 - last edited on ‎12-26-2023 02:44 by Fitbit Moderator

‎12-25-2023 16:28 - last edited on ‎12-26-2023 02:44 by Fitbit Moderator

Why can’t I add the find my phone app, it says it is not available?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-26-2023 02:43

‎12-26-2023 02:43

Hi there, @Lgregg9253. Welcome to the Fitbit Community Forums. Let's figure out why you cannot install the Find my phone app on your Versa 2.

As a first approach, please note that Find My Phone app is indeed, available for Versa 2 devices. With that being said, I'd like to know, if by any chance, you just got your Versa 2? If so, give it a couple of days more to see if you receive the new update which will allow you to install the most recent app available for our Fitbit devices. 

For Versa 2 the current OS should be Fitbit OS 4.2.4 version (35).72.1.23. To see the current version installed on your watch, go into the Fitbit app, tap the Today tab > Devices  > your device image. The firmware version number appears under your device's name. Also, on Versa 2 find the firmware version in the Settings app > About or Device Info. For more information, see How do I update my Fitbit device? 

Once you manage to update your Versa 2 and install the Find My Phone app, keep in mind the following requirements in order for the Find Phone app to work properly:

  • Your smartwatch must be connected (“paired”) to the phone you want to locate.
  • Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
  • The Fitbit app must be running in the background on your phone.
  • Your phone must be turned on.

To find your phone:

  • Open the Find Phone app on your smartwatch.
  • Tap Find Phone. Your phone rings loudly.
  • When you locate your phone, tap Cancel to end the ringtone.

If the issue persists, see How do I troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎12-29-2023 10:57

In response to MarreFitbit

‎12-29-2023 10:57

I did get an update a few days later and the app was installed after the update finished!  Thank you

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‎12-30-2023 03:11

In response to Lgregg9253

‎12-30-2023 03:11

@Lgregg9253 Nice! I'm so glad to hear that you were able to install the app. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping. 

Maria | Community Moderator, Fitbit


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