Find my phone app isn't working on my Versa Lite

[mesport]

My Versa Lite has an app called Find My Phone. When I open it, it is not able to find my phone although it is right next to it. I get all other notifications between my phone and my watch so not sure why this is not working. 

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi @mesport again, thanks for your feedback, Glad you got the watch working in the end, good achievement despite bad advice.

Find my phone isn't working for me either, S9+, but was. Tried the usual restart watch, logout of the app, restart phone, nothing fixed it.

The only thing that fixed it was uninstalling the Find My Phone app from the Gallery tile and reinstalling it.

Most weird, it seems like some corruption in the Fitbit app as you have just factory reset the watch. See how that goes.

[MarreFitbit]

Hi there, @mesport. Thanks for stopping by in the Community Forums and sharing the details about your issue. 

As a first approach, please follow @Guy_'s recommendations. 

In addition, please keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.

If the issue persists, see How do I troubleshoot apps on my Fitbit device? 

[mesport]

Thanks Guy!  That worked!

[mesport]

Thank you MarreFit!  Guys's suggestion worked!