Firmware Update is repeatedly failing

[AlessFitbit]

Fitbit Update: 1/25/2020

Hi everyone,

We're aware of an issue with firmware updates failing for Versa Smartwatches and Ionic. For example, the firmware update process gets to 98% complete, then restarts, only to reach 98% and start again. 

We assure you our teams are currently investigating the root cause and are working on a resolution.

Your patience is greatly appreciated and we'll update this thread when a fix is implemented. 

[LZeeW]

Hello @SunsetRunner and a warm welcome.  I think you should contact Support for more help.  It's possible that you got a defective device.

[linxus]

We've got 2 Versas - one each for me and the wife.  Setup a few eweeks ago worked fine for mine - but doing my wife's today is taking way too long.  Somehow got the initial device setup done (its now sitting on version 32.3.0.14 of the software.  It seems to connect tot eh wifi successfully enough, takes a while to download the firmware update, disconnects (the red X thing) and then goes into the installation screen - no progress bar - sits there for 10 minutes, and then disconnects, giving me the option to restart the entire process over bluetooth.  I've restarted the device a couple of times, switched phones, and have kept my versa about half a house away so its not as likely to interfere with the process.   Am kind of at wits end :P.

[JuanJoFitbit]

@Divk44, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the update won't complete. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, run the update again and see if it gets completed.

Keep me posted on the outcome.

[JTC56]

Going through the same thing also

[questionare]

All it does is say  "looking for tracker" when Bluetooth is connected and "connecting to Wi-fi" and then "Update Failed" Can anyone help?

[sfinne9]

It's all over the forum that nobody is able to update with their new versas ive had 3 chats with support, and tried a myriad of things, I'm in a queue for a support chat now but I think i'll be packing it up and sending it back because I've completely lost my patience with this/ 

[Geizela]

I bought a Versa this week and I can’t get the update to download fully and install. I have an iPhone iOS 13.3, anyone managed to get this right or should I just forget about using Fitbit? 

[JuanJoFitbit]

@Tguerra, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is still experiencing issues when trying to update its firmware.

I was able to get in touch with our Support team and was told that they will contact you via email in order to follow up and assist you accordingly. Please keep an eye on your email account.

We appreciate your patience with this and we appreciate your feedback since this helps us to keep improving.

I'll be around if any question arises.

[Sarfaraz]

Hi my name is Sarfaraz from india, i bought fitbit versa yesterday and trying to connect with my phone which is poco f1 and it's getting connected but it's not updating and i can't use this versa please help me ....

I habe tried all the troubleshooting methods and tried different Phone's and everything but still it download the update and after just download it show's 'X' please what to do idk in my country there are no physical customer service of fitbit waiting for reply 🙏

Thank you

[Lukecollins95]

I am trying to set up my versa but when the download (step 2) is done I get a red x on the watch and sends me back to the beginning every time help!!

[Lukecollins95]

Me too, I'm pulling my hair out

[blueisis02]

I too am having the same issue. I have called customer service and they were ABSOLUTELY ZERO HELP! I'm hoping a mod will be able to suggest something else that can be done to help this issue.

[crsgonzaleznava]

I tried a lot of time and nothing 😞

I hope fitbit get a solution ASAP.

[SunsetRunner]

Iim having the same problems, thought I was doing something wrong as it’s first time having one, it’s very frustrating spending so much on a watch that doesn’t work! 

[Jodarbs77]

I'm also experiencing this problem, brand new versa which I cannot use. Tried setting up via android phone over wifi and Bluetooth no luck. Tried factory reset no luck, tried uninstalling and reinstalling via PC, no luck! Update downloads but fails to install, tried all day. So frustrating given the cost and that this is brand new! 

[Odasmoen]

I have the exact same issue with my brand new Fitbit. I have been trying to update it for 8 hours now. I give up. This is hopeless and I am sending it back bying a Garmen watch or Apple.

[tltmtns]

How long do we expect this issue to continue I've been working on this since yesterday and was even instructed to return the product and get a new one; so I did.  Now I've spent another entire day with the same issues to finally hear you know about the problem.  Should I return this product too and go with an Apple Watch?????

[tltmtns]

seems to be working now

[AJCesario]

Update. No luck with fixing it, but I have also been dealing with fitbit support via chat. We went through all the troubleshooting steps they have and after exhausting all of them they checked my warranty status and shipped me out a new Fitbit. They were great to deal with. It's been frustrating to this point, but they are making it right. Hopefully the new one will setup super easy. 

[AlessFitbit · Accepted solution]

Fitbit Update: 1/25/2020

This firmware update issue has now been resolved. Please attempt updating your smartwatches once again! For step by step instructions, please visit: How do I update my Fitbit device? 

Thanks for your patience while we worked on a fix.