Firmware update killed my Versa 3

[katrak]

It started by doing constant resets while on my wrist. Now the touchscreen is dead and unresponsive. I can't even factory reset it because it won't respond to any touch controls. Soft resets do nothing.

This is the second time a firmware update has killed a Fitbit I've owned. I've barely had this one a year after my Charge 3 bricked in an update, and I bought the Versa 3 to replace it. All Fitbit wants to offer me is 35% off a new device. Why, so I can have a third one die in another year? Due to their fault? Absolutely ridiculous customer support. It's not like I neglected my device. This is totally on them.

Anyway, if anyone has any ideas on what I can try to do to fix this thing, do let me know. If I can't get the Versa 3 back to functioning like normal, I'm changing to a different brand altogether at this point.

[DramaQueenDiva]

If you got the device elsewhere, then there's nothing else that Fitbit can do.  If you're expecting a full refund or exchange, you need to go back to where you originally bought it and see if they'll honor an exchange.