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Firmware update taking too long in Versa Lite

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‎02-01-2020 20:56 - last edited on ‎02-02-2020 16:23 by

‎02-01-2020 20:56 - last edited on ‎02-02-2020 16:23 by

[bug] On step 2 of 3 of downloading using the android app, it can show downloading... 101%. Now I wonder whether any number from the apps is reliable.

 

The technical support just confirmed that downloading a firmware could take 30 mins. It was outrageous since we can stream 60fps 4K games in 2020, but a watch firmware took 30 mins in a 1 Gbps connection

 

 

Moderator edit: subject for clarity

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‎02-02-2020 16:22

‎02-02-2020 16:22

Welcome to the Fitbit Community, @tjuksesha. 

 

I appreciate your participation in the Forums and sharing your experience updating your Fitbit Versa Lite. Thank you for contacting our Support team. I am glad to hear that you were able to update your device, thank you for your time and efforts. I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-11-2020 07:40

‎02-11-2020 07:40

the same issue here which I can't find solution.

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‎02-12-2020 15:04

In response to alexfa

‎02-12-2020 15:04

Welcome to the Fitbit Community, @alexfa.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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