Firmware update turned my Versa 2 into a brick

[KP1000]

Who else is being affected by the latest firmware update? I updated my Versa 2 over the weekend and now it only shows the Fitbit logo. I searched the forum and tried every single piece of advice, then reached out to customer support, which yielded no help.

I got punted to the warranty team, where I was told my Fitbit is out of warranty — I’ve had it exactly 14 months — and offered a discount code to buy a new one. Which I refuse to do, since FItbit’s own update broke my Versa 2, not me. 

Who else is having trouble with their device after the latest firmware update?

[KP1000]

And why isn’t FitBit making it right? Why is it okay to release a firmware update that is so problematic and rendering devices useless and then doing nothing about it?

[MarkMM]

The last Firmware update was 4 Months ago?

[KP1000]

It’s a rolling update, apparently. I was only prompted to complete it over the weekend and now I’m mad I did. I’m even madder that the firmware update ruined my device and Fitbit won’t make good on it. 

[Dirtfox]

Same thing happened to me. 

[kamaboko1]

Do you know the firmware version?  I'll keep an eye out for it to make sure mine doesn't update.

[KP1000]

I don’t know the firmware version, since it’s not working for me to check. I’d recommend not getting any further updates, especially since Fitbit doesn’t stand behind its products or updates and is taking no action to make it right. 

[Lheywd1]

Same thing here

[KP1000]

@Dirtfox  Yours turned into a brick too? Did you reach out to Fitbit? How did they respond? 

I think it’s deplorable that instead of making it right, they send me a discount code to buy another one. As if I’d buy another Fitbit again!!! 

[JediTam]

Same.  Wouldn't sync.  Was told to do a factory reset and now my phone (Android) can't discover the Versa.  I'm ready to go to a Samsung.  😕

[KP1000]

@JediTam I’m shopping around for a new fitness tracker too. My Versa 2 was my second Fitbit in two years, and, after this experience, I will never buy another Fitbit ever again. 

[zgSHADOW]

You're pretty much spot-on here. 117+ days ago, they broke many features that we paid for and still refuse to admit any issue. Customer support, Community moderators, social media--everyone I've contacted associated with Fitbit has either ignored me or basically blamed me.

I've paid them what little I had and they treat us with contempt. 

[KP1000]

Has anyone else noticed that no mods or admins for this community has spoken up on this thread? And that the thread pinned to the top of this subforum on this very topic is closed to new comments? *eyeroll*

[kamaboko1]

I updated my Versa 2 to firmware 35.72.1.9 today.  So far...knock on wood...it's working.  Are any of you able to see what firmware version you updated to?

[Lheywd1]

How do you find the firmware version?  I couldn't and I was thinking I would try to update again but cant do that either.  Mine goes off then will turn on periodically but the button doesn't work and movement doesn't work anymore.

[Lheywd1]

Mine turns on every once in awhile now, I cant activate it at all.  It does seem to still be recording steps and heart rate and all.  I tried resyncing and still didnt help.

[kamaboko1]

On the watch to go settings > about > then scroll to version

[MarkMM]

@KP1000 They seem to be a lot less active in general. And you can find chat support unavailable during the day. I never used to have that happen to me. Makes me wonder if google is cutting staff back? There are no admins on the forum, and the mods mainly keep the peace with limited support. They are not actual tech support. If they don't have the answer, they will have support email you. 

[KP1000]

@kamaboko1 I can't see what version I have because it only shows the logo all the time, no matter what. Won't connect to my device, etc. Nothing. The customer service people were no help at all. It's a total brick. 

[KP1000]

@MarkMM Thanks for the info on how this forum works. I did connect with support through the chat, but none of their suggestions helped. They kicked me to the warranty team, which is going out of its way to tell me daily that they're not willing to make it right. Meaning, they won't replace the Versa 2 Fitbit destroyed with the latest update. It's been rendered a total brick, through no fault of my own, and they won't take any ownership of it. I'm beyond pissed that they instead offered me a discount to buy another Fitbit, which I'll never, ever do, by the way. The worst "customer service" I've ever dealt with.