First battery drain, then no heartrate monitoring.... errrggg

[nhartmann]

Three days ago my sleep monitoring stopped. Then my heartrate (on the fitbit) stopped. then i noticed my versa lite was draining overnight. I restarted; then eventually did a total wipe clean factory restart. Battery working better, but BPM/heartrate and hence sleep tracking is just not working at all. I find this VERY annoying for a tracker that is less than a year old. My first Versa could be my last!  HELP!!!

[JuanJoFitbit]

Hi @nhartmann, welcome to our Fitbit Community. I'm sorry to hear about the heart rate, sleep tracking and battery draining issues that your Fitbit Versa experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.