Fit bit Versa is not turning on

[krish2105]

Hi,

My fitbit versa went to black screen and there is no vibration coming up. I tried factory resetting suggested in the forum, but still turning on. I would appreciate if anybody could give a suggestion on how to get back the fitbit working. Thanks,

[39Catray]

Sorry I don’t have a solution , but Same here. I did the update a few days ago and it started restarting itself. Now the black screen is on and it won’t charge or turn on. It has a full battery though. 

[Epaniagu]

mine died too. Dealing with customer service now 😞

[latenightGymer]

Same here, tried the restart, then leave on the charger for an hour then try restart again that was suggested on the forums but now the live chat support wont work, keeps on redirecting me to an error page. How can an update cause so much hassle?!

[SneakyFox]

Hey,

Could you please keep us updated on how that is working out? Thx

My Versa kinda rebooted yesterday and then went to black screen. Have not had success starting it since. 

After letting the Versa rest for some hours and the placing it in my charger, it suddenly came back to life. I think my issue is something else. The screen cannot be swiped and my app keeps wanting to update the tracker, it updates but the firmware version does not update. 

[krish2105]

Hi @39Catray , thank you for your message. I think need to look for service tech help.

[krish2105]

Hi @Epaniagu, are you calling them?. Could you share how you connect with customer service now?.

[krish2105]

Hi @SneakyFox, thanks for your message. I dont have any update at the moment. I think that I willl have to call their customer service rep and figure out.

[Shantelpittyma]

They are defective look at the 4 copper dots on the back does one or more look damaged? 

[Epaniagu]

I tried several times with "live chat" and it finally worked. After loosing connection 3 times I finally managed to ask for an email follow up.

I was directed to an OBVIOUS support article that didn't help... then I continued asking for support and I was told my warranty had expired.

Finally, I was offered a 35% discount applicable ONLY to outdated products. Excluding their NEW VERSA 3, among other new models.

It was disappointing to have so much trouble to contact customer service and end up in such a poor outcome. I rather loose all my data and start with a new brand. The terrible experience with customer service and their web page for customer support, plus the poor offer of buying older products with their discount was a good sign to go elsewhere. Perhaps other brands will offer better support.

Good luck...

[Paltri]

The Versa I have now was given to me as a replacement after my first one stopped working after 1 year and a half. This "new" one stopped working after less than that. It seems to me that the lifespan of this product is really short.

I am in your same situation: I would like to keep my data and keep using my Versa, but I think it's better to just looking for another, more durable brand.

It's a shame, but Fitbit's quality is too loo to waste more time... 

[hvmodi]

My versa 2 stopped working similarly in early August and they decided to ship me a replacement. Its been 6 weeks but its not yet dispatched. Anyone know how I can fix the situation?

[Luedtke19]

this just happened to mine as well. Cannot get screen on at all now

[SneakyFox]

Hi,

I got a hold of their help desk via chat and they were very helpful. My versa seems to under warranty, So I'm shipping mine off to FitBit. Then I will have to see what happens.