01-29-2019 11:24
01-29-2019 11:24
I have purchased fit bit versa last year in june and now the band comes out when I wear it .... so plz help me as its very expensive and this is not expected to happen in such a short period of time.
01-29-2019 12:25
01-29-2019 12:25
@Avinashanand Hello, and welcome to the forums.
The Versa band can be very tricky. There is a spring loaded pin and "almost" a groove where the edge of the band fits snugly against the case. There is no "wiggle" where the classic band meets the side of the Versa case.
Here is a link to Fitbit's video that shows you how to attach a band.
Examine the pins to make sure that a tip didn't break off. I broke a pin switching a band. Luckily, I could use the pin from the large strap end. Make sure you are attaching a whole pin.
I find that the bands are so difficult to change -- it has to be JUST RIGHT for the second pin to go in that I think long and hard before switching decorative bands. I even returned a leather band that I bought because I could not get it in -- and broke a fingernail in the process. When you think you have the second pin in, pull on it.
Let us know if this helps.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.