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FitBit No Longer Charging - Black Screen

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Hey guys,

My son had purchased a Fitbit Versa 2 for me, as well as for himself.

2 months ago, he went on a trip to a beach house with some friends, and when he got home, his Fitbit wouldn't charge and all it showed was a black screen.

Fast forward till now, the same thing is happening to my Versa 2. I only wear it to work and am always careful with taking care of it.

 

I work at a Hospital, and always need to constantly wash my hands and watch bands constantly. The actual watch I wipe down with a clean cloth, but other than that I don't do any exercise or do anything which could cause the Fitbit to get roughed up.

Have tried all the troubleshooting, whether it was holding 2 buttons, 3 buttons for 2 mins, 5 mins, 7 mins, nothing seems to be working.

 

Does anyone else know any other troubleshooting solutions I can try? As I said, this has happened to my son's watch, and the same thing to mine, maybe we got a faulty batch?

Help would be appreciated!

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same has happened to me... its running hot, wont charge....it barely shows 0% & goes black....VERY FRUSTRATED...

A week ago steps were missing, then it seemed back to normal, now this!

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