help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit Support in South Africa - FitBit Versa non-responsive after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2021 01:19

‎01-18-2021 01:19

Hi,

I reside in South Africa. FitBit repair services are absolutely non-existent here. I bought my Fitbit Versa on the 11th of August 2020, so it is still under warranty. The Versa is advertised as being water resistant up to 50m. I went swimming this weekend to track my laps and the battery instantly drained. It has been in rice of 2 days now. It won't charge and it is not going on after holding in the power button for 12 seconds. How do I go about getting a replacement?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-18-2021 11:01

‎01-18-2021 11:01

Probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer
0 Votes