FitBit Versa 2 - All I get is a clock face. Can't do anything else. And yes I have turned it off

[oaklece]

I did a lot of research before making my purchase and I am very upset with the results. I treated myself for my birthday to a new fit bit. I had been using a Fitbit Charge and had been happy, but wanted more features. Last month after sleeping in my watch, one of the reasons I bought it, it stopped working. I get the watch face, but then cannot move forward to any other screens. It is still tracking my steps, so I am luckier than some other posts I have read, but really this is ridiculous. The only answer I have seen is to turn it off and let it boot back up. Well guess what, THAT DOESN'T WORK!!!!!! I need another resolution, a replacement or a refund. I have only had it for 2 months. 

[NellyG]

Hi @oaklece  Try a Factory Reset. If that doesnt get it going then contact Support 

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.