FitBit Versa Lite broken after last firmware update

[noodlez]

Hello everybody,

After latest firmware update my Fitbit does not work. There a is pink cross on display saying "Data not cleared , sync and try again". When I connect my Fitbit to Fitbit app it wants to do update but the update never finishes. I have tried to run update several times even over night and it only moved to 2%. I have tried to uninstall my FitBit app, unpair device, pair it again, restart my phone but nothing works...

When I try to run update again, there is a light blue bar in 1/3 of my display but it hardly moves over time.

I would like to also know how to make factory reset if I cannot access device menu.

Can anybody help please? Thank you.

[Arandel]

Pushpa_1969
Glad to help and give credit to another member who put me onto this solution.
Regards.
Arandel

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[Kayrog]

The same thing happened to me. My watch has worked fine for almost 2 years. I do this update and now the time is off by hours and I cannot sync it. I chatted with Melvin and they were unable to resolve the issue so they told me to buy a new watch. Now the watch isnt even turning on. I need a watch, I work at a health care facility. Also this is the worst time to buy a new device, I am the only one working in my household right now because of Covid. I really wish they could have helped more. I feel like its there fault. Why cant I factory reset it or go back to the previous version before it broke a perfectly good watch. 

Thank Fitbit 😞

[Arandel]

Kayrog

I don’t know whether the solution that I found, thanks to the post by Gr8guy4u (who gets the credit for this solution) will help, but the steps that I followed and may help are:

1. Start ANY computer other than the one on which you have your Fitbit app is installed and plug your Versa Lite into one of its USB ports (make sure that your Versa Lite is fully charged first).

2. Start the other computer or device on which you have installed your Fitbit app.

3. Open your Fitbit app and go to Account setting/Help/Check for Versa Lite updates.

4. Follow update instructions on the Fitbit app.

If your Versa Lite won’t start, make sure that it’s fully charged and plugged into the selected computer, then hold down the side button for at least 10-15 seconds to see if it starts. If it does, take the steps mentioned above.

If I remember correctly, this latest update took about 45 minutes, maybe more, but without any issues.

For some reason, plugging the Fitbit Lite another computer seems to stop the Fitbit Lite from ‘freezing’ during the update.

I hope this helps.

[Arandel]

Kayrog

Just in case you didn't receive my direct reply, I've repeated it below.

I don’t know whether the solution that I found, thanks to the post by
Gr8guy4u (who gets the credit for this solution) will help, but the
steps that I followed and may help are:

1. Start ANY computer other than the one on which you have your Fitbit
app is installed and plug your Versa Lite into one of its USB ports
(make sure that your Versa Lite is fully charged first).

2. Start the other computer or device on which you have installed your
Fitbit app.

3. Open your Fitbit app and go to Account setting/Help/Check for Versa
Lite updates.

4. Follow update instructions on the Fitbit app.

If your Versa Lite won’t start, make sure that it’s fully charged and
plugged into the selected computer, then hold down the side button for
at least 10-15 seconds to see if it starts. If it does, take the steps
mentioned above.

If I remember correctly, this latest update took about 45 minutes, maybe
more, but without any issues.

For some reason, plugging the Fitbit Lite another computer seems to stop
the Fitbit Lite from ‘freezing’ during the update.

I hope this helps.

[tofi1952]

My watch kreeps turning on and off now, no way to factory reset?

[Arandel]

tofi1952

Have you tried removing your Fitbit Lite using your Fitbit app or online through Fitbit.com and then adding it again as a new devise?

If not, perhaps try that and then try and update as I mentioned previously.

[jek11]

This happened to me on 5/13. My watch is just over a year old (like 13 months). I updated the phone to the latest update, then after one day the watch screen was very dark all day, and then the battery depleted that evening (usually the battery would last for four days). When I charged it the evening after the update nothing happened. I did hard resets and still nothing. The most I could get the watch to do was a blank white screen of death. Calling Fitbit did nothing, all they said was that it was a battery problem (the watch battery had NO problems before updating, WHY did it happen THE DAY that I updated the watch???), and told me my warranty was out of date and the best they could do for me was to give me 25% off a new watch. Definitely will NOT be buying another Fitbit watch, as this one was only a year old. My theory? That the update could tell when the watch was out of warranty and it killed the watch in order to boost sales.