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FitBit versa not syncing and connecting to the device

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‎11-02-2018 01:06

‎11-02-2018 01:06

Hi, I have a fitbit versa and a huawei honor 9 lite, the issue is it does not sync up,it doesn't connect or even send me notifications.... 

 

Steps I have tried:

1)Erased The Device(The Fitbit Device) 

2)Deleted The Device From Fitbit and Bluetooth connection android menu

3)Uninstalled The App 

Best Answer
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1 REPLY 1

‎11-02-2018 01:20

‎11-02-2018 01:20

There is an issue with Huawei's "lite" phones. Fitbit say:

 

"Due to Bluetooth issues that prevent Huawei Lite models, including P8, P9, and P20 Lite, from syncing with some devices, like Fitbit devices, our products are not compatible with these mobile phones."

 

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

 

That sounds to me like you won't be able to fix this.

Best Answer