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FitBit won’t charge or turn on after swimming

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‎06-29-2019 16:37 - last edited on ‎06-30-2019 12:49 by

‎06-29-2019 16:37 - last edited on ‎06-30-2019 12:49 by

On Wednesday I went swimming and wore my FitBit because it is said to be waterproof! Now my FitBit Versa won’t turn on or charge... it is dead and just has a black screen. I have tried holding the three buttons and still nothing! I’m a little bit disappointed when it is said to be waterproof, which evidently is a joke!

 

 

Moderator edit: subject for clarity

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‎06-30-2019 12:49

‎06-30-2019 12:49

Welcome to the Fitbit Community @WhitP_785.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on or charge after you went swimming. Thank you for your efforts to resolve the issue. I'm sorry to hear about your experience, I totally understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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