help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App Crashing every time I open it

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2018 14:51

‎07-13-2018 14:51

Every single time I open the fitbit app crashes after about 10 seconds. Also crashes if I touch the screen. It says, "Fitbit has stopped. Restart App. Give Feedback." IT WILL NOT STOP CRASHING!!!! This has been happening for about a week + now. My Fitbit Versa is brand new. It's very disappointing to make a new purchase like this that I can't even use. If this doesn't stop and if I don't get a response and resolution I'm contacting the Better Business Bureau. This is ridiculous. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-13-2018 15:21

‎07-13-2018 15:21

I would uninstall the App and reinstall it.

View best answer in original post

Best Answer
3 REPLIES 3

‎07-13-2018 15:21

‎07-13-2018 15:21

I would uninstall the App and reinstall it.

Best Answer

‎07-23-2018 06:59

In response to SunsetRunner

‎07-23-2018 06:59

I did. It stopped crashing but now I'm not getting any of my notifications on my Versa (texts, email, etc.)

Best Answer
0 Votes

‎07-23-2018 07:16

In response to tsutton1183

‎07-23-2018 07:16

I don't use Notifications myself so I'm unfamiliar with the process.  HERE is a HELP tutorial that will hopefully provide you a solution to that problem.

Best Answer