help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App is crashing after the update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2023 23:15 - last edited on ‎06-20-2023 06:28 by Fitbit Moderator

‎06-19-2023 23:15 - last edited on ‎06-20-2023 06:28 by Fitbit Moderator

After the new update installed for the Fitbit app yesterday it’s now not working properly. When you open it the screen freezes so you can’t do anything and it won’t sync. I have to close the app and turn my phone on and off. It’s not collecting my data properly. Anyone any ideas please? 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-20-2023 06:31 - edited ‎06-20-2023 06:32

‎06-20-2023 06:31 - edited ‎06-20-2023 06:32

Hi there, @Cloum3. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with the Fitbit App.

Would you mind letting me know your phone's model?

In the meantime and to work on this situation, I'd recommend to give a try to the following steps:

  1. Force quit the Fitbit app.
  2. Reboot your phone.
  3. Open the Fitbit app and try to sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎06-20-2023 06:31 - edited ‎06-20-2023 06:32

‎06-20-2023 06:31 - edited ‎06-20-2023 06:32

Hi there, @Cloum3. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with the Fitbit App.

Would you mind letting me know your phone's model?

In the meantime and to work on this situation, I'd recommend to give a try to the following steps:

  1. Force quit the Fitbit app.
  2. Reboot your phone.
  3. Open the Fitbit app and try to sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer