Fitbit Connect App fir Versa 2 not working in Windows 7

[Saumitra1989]

I'm facing problem connecting my Versa 2 with my desktop with windows 7. Everytime i try to connect my versa 2 with fitbit connect app on my desktop, the fitbit connect app shows "no internet connection". Kindly help.

[LZeeW]

Hello @Saumitra1989  and welcome to the Help forums.  I'm sorry, but the Versa 2 isn't compatible with Windows 7.  You need a compatible Android or iPhone or tablet.

[Saumitra1989]

@LZeeW ...thanx for the help. I want to transfer some audio files to my versa 2. So can i transfer those files using my android phone or i'll have to use a desktop or laptop?? And will the process only work in windows 10???

[LZeeW]

@Saumitra1989   I use a Mac so I am not sure if this will work for you or not.  You still need Fitbit Connect to transfer music, even though you can't sync your Versa 2 to your desktop.  The page where you get Fitbit Connect is supposed to give you the correct version for your operating system.  Windows 7 is an older operating system.  I don't know if the minimum for music transfer is Windows 8.1 or not.

If you haven't done so, read this Help article.   There is a video in the Mac section that shows the steps to put music on an Ionic.  The steps are the same for your Versa 2.  It is very helpful.  One thing that is important -- the only part of Fitbit Connect that will work for you, if it works at all, is the Manage My Music option.  Forget everything else.

There is one additional thing that you need to know.  Microsoft ended all support for Windows 7 in January of this year.  That means no more software updates.  More importantly, it means no more security updates.

Good luck.