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Fitbit Connect app for Mac says "no Internet connection found"

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‎01-14-2020 09:55

‎01-14-2020 09:55

Latest version of MacOS, latest version of Fitbit Connect, newest Versa 2, etc.

 

I'm connected to a working Wi-Fi network, but the Fitbit Connect app for Mac says there's no network to be found. Trying to attach an image but apparently that feature doesn't work on this website, and the same website won't let me post a link to a hosted image. Also for some weird reason, the app is in Spanish).

 

Anyway: everything was working perfectly a few days ago, but not anymore. Same Wi-Fi network, same computer, watch is up-to-date, iPhone app as well, everything is running smoothly. This is a desktop app issue. How can I fix this?

 

Thanks in advance.

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4 REPLIES 4

‎01-14-2020 13:52

‎01-14-2020 13:52

All the same for me, except I have the Charge HR. I have tried everything, unpairing and re-pairing, re-installing apps, etc. Additionally, I cannot get my Android phone to see previous days step counts and active minutes correct. I have finally gotten today to sync up, but previous days are still wrong.

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‎01-15-2020 05:34

‎01-15-2020 05:34

I've been having this exact same issue for about a week now. Before that everything was perfectly fine so I'm guessing something has changed on Fitbit's server side. Hopefully they will update the connect app and fix this issue because it sucks having to use a mobile device to sync.

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‎01-15-2020 12:44

‎01-15-2020 12:44

I have exactly the same problem with my Charge 3, been going nuts trying to fix it.  Hope they sort it soon.

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‎01-15-2020 14:44

‎01-15-2020 14:44

Try rebooting the Versa - I rebooted my Charge 3 and it's now working ok with the synchronisation.  I found out how to reboot from the fitbit website.

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