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Fitbit Died and Won't Turn on

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‎04-09-2020 07:50

‎04-09-2020 07:50

I have had my Fitbit Versa for a little over a year now. Just recently, my battery got down to 0%, so I tried to charge it. I connected it to the charging cable and came back to check on it about thirty minutes later. It was warm to the touch and the screen would not turn on. I tried a soft and hard reset, but it won't turn on. I tried cleaning the gold prongs and attachment, but nothing seems to be working. Any suggestions for me? 

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‎04-09-2020 23:45

‎04-09-2020 23:45

Hi @liz_bunker I think the only thing to try is contacting Customer Support and hope they can help.

Fitbit Support  

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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