Fitbit OS 2.2 - Versa Firmware Release (32.12.19)

[AlessFitbit]

Hi, everyone! I am excited to announce the release of Fitbit OS 2.2! (Firmware Version: 32.12.19) At this time, we've released Fitbit OS 2.2 to a small group of Fitbit Ionic and Fitbit Versa users. 

WHAT'S CHANGED?

Please check out this help article to see what's new in this update.

IS THIS UPDATE AVAILABLE TO ME?

This update has only been released to a small group of Fitbit Ionic and Fitbit Versa users. If you have not yet received an update notification and wish to force the update, you can give the watch a FACTORY RESET and then follow steps 1 - 4 below. Please make sure you sync the watch before performing the reset so that all your current data transfer over. Factory resetting your device clears all data from the watch including music, Fitbit Pay information, and apps. Historical Fitbit data will still be available in the Fitbit App.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. We recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article.

If you run into trouble updating your Ionic, please follow these steps:

1. Restart the watch. 
2. "Remove" the watch from your account inside of the Fitbit app.  
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices paired to your phone)
4. Try the update again. 

Looking forward to hearing everyone's feedback on the latest release. If you have questions, please let me know in this thread!

[lenny4d]

@Tasechka91"I've tried all the instruction and nothing worked... Sill stuck at 50% as I am writing this?"  Do you know for certain whether you are uploading via wifi or via bluetooth? 

[Tasechka91]

@lenny4d using WiFi, after another 45 minutes it failed.

[Getfit53mew]

Try pressing together left and bottom right button

Sent from my iPhone

[Tasechka91]

tried that, didn't help

[MarcoGFitbit]

Hello @Tasechka91, @lenny4d and @Getfit53mew, I hope you're doing well, thanks for taking the time to reply. 

@Tasechka91, thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[lenny4d]

@Tasechka91"using WiFi, after another 45 minutes it failed."
In reality that is already strange that it takes 45mins, with wifi it is not supposed to take that long at all, I can't remember exactly but something like 10mins or so? Quite fast. So something clearly is not going as it should be, somewhere the process seems completely stuck, time after time.

[Tasechka91]

@MarcoGFitbit Thank you so much for all your help and my versa finally updated (after 5 days). However, it was a very strange process. First, I deleted my Versa from the app and from the Bluetooth devices. Then restarted my phone, then did the Versa reset (couple of times since it didn't work) and added the tracker to the Fitbit App again, so it will start the regular process. For some reason it was not able to find any WiFi so it offered to go with the Bluetooth, which I did. It took about an hour to reach 100%, but after that the tracker said that the updated had failed. So, I exited the app and then I opened it again and looked up the Versa info, it said that it updated to .24.

Not sure, why it said "Failed" after reaching 100% but thankfully it worked. 

Nevertheless, I still think that it is not a user-friendly process. As a customer, I wasted so much time on an update that should ideally take only the matter of minutes. Fitbit never had that problem with the trackers, at least in my case, but as soon as they entered the smartwatch world, they started going down... 😞 

[MichelleHale]

My LG will not update the firmware. I just got the Versa and after a day of frustration...now I need to do a factory reset? Shame on you fitbit.

[Marrrmaduke]

@MichelleHale if you just have gotten versa and linked to your account, it should have the latest version of the software .19/24. No need for reset.

[MichelleHale]

Now I'm all loaded up but can't sync. App shows that firmware is ready but
will not update. I've tried everything. As hard as it was to get it started
i don't want to uninstall and install again. Maybe it's time for a new
phone.

[Marrrmaduke]

@MichelleHale can you take a screenshot of your Fitbit mobile app screen and a picture of your Versa's display, and post them here? 

[Getfit53mew]

Don’t be hasty that’s all I ask post your problem in detail and hope someone can solve your problem I was lucky someone picked up and it was solved at the press of two buttons. Post, patience, and fingers crossed. Good luck

Sent from my iPhone

[MarcoGFitbit]

Hello @Tasechka91 and @Getfit53mew, I hope you're doing well, it's nice to see you. Have a warm welcome to the Fitbit Community @MichelleHale, thanks for all your help @Marrrmaduke. 

@Tasechka91, I appreciate you have come back and let us know your Versa was finally able to update its firmware. I would like to thank you for your feedback and I'll make sure to forward it to our team so they can take a better look at this. 

@MichelleHale, please note that as @Marrrmaduke mentioned, if your Versa is new you don't need to perform a factory reset as you will be asked to update the firmware directly through the app. The factory reset was only necessary for previously released Versas. If you're having trouble updating, I would like to suggest you to make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

I hope this can be helpful, give it a try and keep us updated! 

[ENFRANCE2015]

I am officially desperate now.  I have the Versa.  My Versa was not syncing properly so it was suggested I do a factory reset.  I did it 3 days ago, and ever since I have not been able to use my Versa.

It is locked in the fitbit logo mode and unresponsive.  I have followed the instructions to exit the fitbit app on my android phone.  I have also done the same with fitbit.com.  I logged back in and deleted my Versa, than set it up.  The end result is a non responsive Versa.  I am now at my wits end.  I want my Versa fixed ASAP.  I have tried for 3 days to download the upgrade in hopes of reviving my Versa-and it is impossible!  The update keeps failing, now for day 3 again, and my Versa is locked down, unresponsive and only showing a full battery with the logo.  I need some immediate help please!!!!

[MichelleHale]

Took me 2 days and i just kept trying the same stuff over and over again
and it just eventually worked
However I'm the app will not show my info...only the watch. I'm still
waiting for "firmware" to download. Not happening. I just keep trying.

[ENFRANCE2015]

This is awlful. I am going crazy trying to resolve it. I swear we should
have some compensation for our loss of time. I am now 3 days, lost.
I am calling suppport. I just called and was hung up on and now I am
calling back.

AGh!

[Marrrmaduke]

@ENFRANCE2015 Have you done the following:

1. Removed Versa from your Fitbit account (FItbit mobile app) and Paired Devices list in your phone Bluetooth settings, prior to factory resetting your tracker? If not please do that and reboot your phone
2. Tried to restart the setup procedure by rebooting your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
3. Made sure all devices involved are on the strong WIFI network, near the router?

[Getfit53mew]

If your watch is frozen press left button at the same time also press bottom right side button. And hold for few seconds

Sent from my iPhone

[SunsetRunner]

To all who gave this advice: Why still advicing to press these buttons while it's really obvious that it does not work for her at all. I think it's time to send her problem by a Moderator to Customer Service in order to send her a new device. 

[Marrrmaduke]

@SunsetRunner With all due respect, we all try to help each other here. FYI, calling Customer Support is the last resort really. First, we try to obtain/verify/clarify the information and try some troubleshooting. My current knowledge is - @ENFRANCE2015 has attempted factory reset, Versa got stuck. I do not know what steps have been taken to resolve the issue (beside contacting CS), not to mention whether she has tried reboot or 3-button factory reset.