Fitbit OS 4.0.2 - Firmware Release (68.9.15)

[MattFitbit]

Fitbit Update: 10/30

Hi, Versa Smartwatches family,

We're happy to announce that Fitbit OS 4.0.2 (Firmware Version: 68.9.15) has now gone out to 100% of all users. Please download it if you haven't already. 

We always recommend keeping your watch and the Fitbit app up to date on the latest versions to have the best experience. 

---

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2 (Firmware Version: 68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Versa can be found here. 

To update Versa Lite Edition, leave on all-day sync and let the Fitbit app run in the background on your phone. When the update is ready, you’ll see a notification in the Fitbit app.

If you run into any trouble updating your Versa or Versa Lite, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone. 

[Rivera43]

I was able to go back by doing a factory reset.  On the versa I went to Settings then About and at the end there is the factory reset option.  That worked for me but I do not know if it will for you.  Do it at your own risk. 

[gdeyal]

Since the update my battery is lasting less than a full day instead of the previous 3-4 days. What's going on with this update, how can I undo it so I can use my Versa again? 

[lmazz722]

I’ve read about that.. That may be my last ditch effort! If that doesnt
work I’m giving up on fitbit totally. This will be my 3 different one &
everyone has had some issue or another. This has to be the worst so far
--
Lisa~~Sent from Gmail Mobile

[RachFo0412]

I updated to Apple iOS 13.1.3 and I also received the update for the Fitbit OS. Both were updated successfully, however I am still NOT getting my text message notifications on my Versa. I've tried all the suggested troubleshooting tips and no matter what I do I can't get the text notification. My phone is synced, Bluetooth is on, I can control my music from my phone, and all other calling features work. I need this fixed! I rely on the text notification feature, that's why I bought the Versa and upgraded from the Alta HR.

[gdeyal]

Thanks, I'm going to try it. At this point I have to keep charging it
multiple times a day or it will stop working. Hope that works otherwise I'm
finally going to have to give up on Fitbit (bike tracking, hike tracking
doesn't work accurately or it pauses and doesn't unpause when we stop and
start back, but everybody else's Apple watches work perfectly).

[andy_glass]

My versa has not been able to connect to the Bluetooth properly for nearly 4 weeks now it connects for a couple of hours then I have to reinstall the app set it up as a new device to get it to connect again but today I got a message on my phone  asking for it to connect it did and stayed connected for nearly 8 hours but when I get notification s on it the same one comes through 3 times and the heart rate is going crazy reading 95 when I am doing nothing  looks like Fitbit might have fixed one problem and caused a few more 

[AndreaMello]

Hi Mattfitbit, 

I got notification of the new Firmware update - then it disappeared. I was travelling and couldn't configure the wifi connection. After few days my update notification dissappeared. Sorry for my english, I am from Brazil.

[megatomic]

All I know is that I have an old Versa and a 3 year old Pixel 2 XL and after the update my watch still works as well as it ever did which for me is absolutely fine.  I wish I could figure out what the magic combo is.

[megatomic]

Well that's one way to do it @Deathwishvixen lol

[LizzyFitbit]

Hi everyone, thanks for sharing more details about your Fitbit devices. I'm sorry for any inconvenience this situation may have caused you and let me continue helping you.

@hippo714, @MsCandiGreen and @LSiemert, thanks for taking the time to share your feedback. Let me share that our team received feedback from our users that were experiencing notifications with the iOS 13. It seems the settings of this update require you to "Show Previews" set to always. I understand your thoughts about this and we'll continue working on this situation.

@Elcuzz, thanks for keeping me updated. That message is expected after performing the factory reset and since you didn't mention may I know if you try setting it up as a new device? If not, please give it a try and let me know how it goes.

@KellyM84, thanks for bringing this to my attention. Just to confirm, have you tried connecting Snapchat with Fitbit one more time? If you have but nothing happens, please provide me with the error message displayed and try performing a regular restart your Fitbit device and phone. Make sure your phone is connected to a strong WiFi/mobile data connection.

@Casual_Runner and @morphius501, thanks for taking the time to contact our Support team. I see where are you coming from as your devices should be working and I'm sorry for the experience that you've had. The feedback posted in the Community will be passed to our team so they can work on our devices and enhance their performance. Be sure that your comments won't go unnoticed.

@Olalla98, thanks for sharing those details with me and I'm glad that everything is working now. I'm wondering if you're using a 3rd party app. If so, I'd recommend to contact its developer if you get that error message again, this way they can provide you with more details and work on this with you.

@Fyrfyter, thanks for sharing that your Versa and your wife's Charge 2 aren't recording the heart rate correctly. About your Versa, I'd recommend to perform a factory reset as @JuanJoFitbit described in this post. Then, set up your Versa as a new device and monitor it for the next days. About your wife's Charge 2, please ask her to try the steps from this help article and to post in the Charge 2 board if the issue persists. This way she'll receive further assistance.

@lmazz722 and @gdeyal, thanks for sharing detailed information about the issues experienced with your Fitbit device after the firmware update. I also appreciate the steps tried prior posting and if you continue having issues after the factory reset, please let me know so I can work with you on this. Make sure to set up your devices as replacements with the steps described in this help article.

@RachFo0412, thanks for sharing that you've updated your Fitbit device and iPhone. Our team is aware about the notifications issues some of our users are having with iPhone that were updated to iOS 13. This was reported to our team and they're currently working to bring a resolution as soon as possible. Please check this thread for future updates.

@AndreaMello, that's a nice country! Let me share that the firmware update is still rolling out to our users, and that might be the reason why you saw it before. While there isn't an option to push the update, keep an eye on the Fitbit app as you'll be offered to update later.

I'll be around if you have more questions.

[Lenaallen]

Not receiving text notifications. I have restarted phone, watch, uninstalled fitbit app then reinstalled....nothing is working! Please help. This started after updating 😞

[jsherman]

I am having the same problem. I am getting notifications but it does not vibrate and I do not realize they are there. I count on my Versa to vibrate  For text messages.  The vibration feature works for incoming phone calls and 4 when I reach my goal so it is only broken for text and it was not broken before period I can also not find out how to turn on and off notifications for my actual versa. It seems that I have to do this in the phone's app. help

[tower77]

Since the update my music controls won't stay connected, I have to constantly re pair my versa and phone only for it to disconnect minutes later. I'm not receiving text notification, but that likely for the same reason. Tried everything the troubleshooting section said to try and nothing corrects the problem. Very disappointing as those are the two feature I need and specifically bought the watch for.  They've been problematic all along, but now their useless.

[jsherman]

I had the same known issue with my 1st 3 fit bits versas.  The 4th worked fine and match my blaze numbers from before period I noticed it's going up again and am concerned, but no trying to deal with that company is like banging your head against a brick wall

[Rivera43]

I ended up doing a factory reset and they came back for me. This update
seems to be flawed in my opinion.

[Toni03]

Ever since the update, the battery on my Versa has been draining so much quicker. Maybe lasts me 2-3 days now when previously it was 4-5. Anyone else experiencing this?

[megatomic]

@Toni03 my Versa is ancient and was only getting 2 to 3 days of battery life before the big update.  It's still only getting 2 to 3 days of battery life so in my experience this update didn't negatively affect the battery on my Versa.

[gdeyal]

My Versa started to run out of charge very quickly after the update .Before the update I would get 3-4 days before having to charge it, after the update I got less than a day before having to recharge it. So I tried the suggestion from some on this page to factory reset the Versa. It didn't work. I went to bed at 1130pm last night with 100% charge and I woke up at 7 am with 0% charge, it died.sometime during the night, it.could have died after 3-4 hours even. So my watch doesn't really work as a fitness watch anymore because somewhere within 1-8 hours I have to recharge it, and that's without pressing any buttons on it and with the screen off. So what do I do? My watch is fairly useless for tracking my sleep now, I can't use it on a hike, ride or at the gym because the activity tracking would cause it to run down in a really short time, and it can't function even as a regular watch through my commute and workday. It's been rendered useless by Fitbit's new update. It's officially now a $230 useless piece of junk. 

[lmazz722]

Well I did the factory reset, uninstalled & reinstalled the app 3 times,
resent my iphone, all my notifications are set correctly. Yet I do not get
the notification on my Versa that I have a text. I will not set it to
share text messages, because I work in an open office environment & it is
nobody's business what I am being texted.
I hope this is fixed soon!

[RottieLover]

@Toni03My Versa is still getting 6-7 days out of a charge. I have notifications on for only texts & calls, social media not necessary. I also use Sleep Mode to turn off notifications between certain hours. I have the auto wake feature off..