Fitbit OS 4.0.2 - Firmware Release (68.9.15)

[MattFitbit]

Fitbit Update: 10/30

Hi, Versa Smartwatches family,

We're happy to announce that Fitbit OS 4.0.2 (Firmware Version: 68.9.15) has now gone out to 100% of all users. Please download it if you haven't already. 

We always recommend keeping your watch and the Fitbit app up to date on the latest versions to have the best experience. 

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Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2 (Firmware Version: 68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Versa can be found here. 

To update Versa Lite Edition, leave on all-day sync and let the Fitbit app run in the background on your phone. When the update is ready, you’ll see a notification in the Fitbit app.

If you run into any trouble updating your Versa or Versa Lite, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone. 

[S-graves07]

All the reps who have contacted me have said, repeatedly is that they understand my frustration. They continue to mention that my Versa isn’t paired to my iPhone. I’m aware of that, it was unpaired as one of Fitbit’s troubleshooting steps. Now I cannot get my versa to pair back to my iPhone. Nor will it connect to my laptop running windows 10. 

The more Fitbit reps tell customers to be patient, the more frustrated we become. It’s been weeks since these issues started, by the posts in this thread it’s been months for others. Personally some app features have never worked for me. 

Fitbit is losing customers left, right and centre. This is beyond ridiculous at this point.

[rrogan777]

After OS 4.0.2 update, settings options no longer includes notifications.  Does this mean notifications are no longer available?  Or will it default to always receive notifications once the iOS issue finally gets resolved? 

[Danihirka6]

I was hoping running this and my app would fix the fact I’m not getting text notifications to my versa but it’s still happening. Is this still an issue?...it’s been months...

[andy_glass]

I did the update I don’t get notifications which for me is no big deal for me at the moment it was the Bluetooth connection problem s that made my Fitbit versa useless  we will have to see how thing go on the notifications issue but don’t hold your breath I have totally lost faith in Fitbit was going to upgrade to a versa 2 but I will just wait till all the issues are fixed 

[Chrisp65]

How will we know when it is save to do an update, I have never received any communication from fitbit, and having replaced my fitbit light, am fearful of doing the very update that crashed my original.Chris 

the version listed on my versa lite is shown as 38.33.1.30. at present running fine,  I am fearful of updating as is requested via the app, advice please

[lorraineg]

@ rrogan777,
32.68.9.15 is the version listed on my actual device.

Sent from my iPhone

[lorraineg]

I’m running IOS 13.1.3 and 32.68.9.15
and having no issues with notifications

Sent from my iPhone

[S-graves07]

My Fitbit now shows a red circle with and X in the middle. Under this is says ‘Data not Cleared Sync and try again’. So wtf do I do now. 

[lorraineg]

Were you attempting a factory reset?

Sent from my iPhone

[S-graves07]

I was not. My battery died and I had connected to the charger for about an hour, I checked the charge level and that’s when I saw the message. 

[lscollard]

Not sure if this is caused by the new update, but my Fitbit now will not receive text message notifications. It receives all other notifications, just not texts. Anyone else have this issue?

[Fyrfyter]

@lscollard  Read back in this thread. Everybody has this issue with the update. There are some troubleshooting options listed in previous posts. Good luck. 

[Elcuzz]

That happened to mine and it was game over. Had to get them to send me a replacement! Mine did it after a factory reset after the new update as my notifications got messed up and it was the advice to reset it. I've not installed the update on the new one and it's working perfectly at the moment...

[Chrisp65]

Comments from Fitbit customer service:Sandro (27/10/2019, 09:59:58):

Advice received this morning, however after 300+ comments from the forum, still worried about doing any future updates whilst watch is working, comments would be appreciated

Hi , My name is Sandro. How can I help you?

Me (27/10/2019, 10:01:04): Following issues with my fitbit versa lite, i returned it to the retail store and requested a replacement. I can see over 300+ issues on the fitbit forum with similar issues.
Sandro (27/10/2019, 10:01:23): I'll be more than glad to help you with the issue you are having with the device. Can you please tell me your email address?
Me (27/10/2019, 10:01:44): I am getting notification to update my tracker, however i am very fearful to do this as it is what crashed the fitbit in the first place;
Sandro (27/10/2019, 10:01:51): Don't worry Christine.
Me (27/10/2019, 10:02:00): 
Sandro (27/10/2019, 10:02:15): Just try to do it and in case something happens you have this chat as a confirmation from me.
Me (27/10/2019, 10:02:18): this issues seems to be ongoing for months
Sandro (27/10/2019, 10:02:18): 
Sandro (27/10/2019, 10:02:40): By the way, after you end the chat automatically you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our Support processes. Do you have any other question for me today?
Me (27/10/2019, 10:03:27): what guarantee is that t will work, other fitbit owners have done exactly that and still not got a working fitbit
Sandro (27/10/2019, 10:04:03): Jus try to do the update as normal, it gotta work
Me (27/10/2019, 10:04:39): As my fitbit is working at present, you say it gotta work, however there are hundred on complaints on your website saying the axact opposite?
Sandro (27/10/2019, 10:05:17): Yes but I'm giving you the authorization and if somethihg happens, this is documented so we can give you a solution
Me (27/10/2019, 10:06:25): ok think i will leave until the fitbit does not work, beter be safe rather than sorry,
Sandro (27/10/2019, 10:06:56): Trust me . :C
Sandro (27/10/2019, 10:07:17): Just try to do the update as normal.
Me (27/10/2019, 10:07:28): maybe thank you for your advice

Moderator edit: removed personal information

[shellk1]

I LOVED my Versa prior to this update!  I had not had any major issues with it other than occasionally restarting my Android phone to make it sync.  Small inconvenience.  Now I have a $160 non-working bracelet.  My Versa went from functioning fine to routinely locking up and not powering on (even though previously charged) to then trying a factory reset to fix the problem I had the red X of death.  Finally got that to go away but now my Versa won't hold a charge longer than a few hours when I was going days prior.  It is like it locks up, screen won't come on, and drains battery.  It has ruined my watch that is just barely a year old.  The only solution customer support wants to offer is a 25% discount to by a new one.  Why would I buy a new one for them to break?  I have taken excellent care of the one I have because I can't afford to just replace it on a whim.  Everything that I have seen online indicates the new ones are having issues too.  I just want it fixed!!!  Of course, fitbit doesn't offer a rollback feature to undo a bad update according to customer service.  VERY FRUSTRATED!  Will go back to Garmin if I am able to afford a new tracker at some point.  My old Vivosmart still works after 3 years.  Gave it to my daughter since it didn't have the features I wanted.

[Dawna0427]

Did you get the Fitbit update? 
I too was having issues everything was sending me notifications after the update except text alerts. I was beyond frustrated with customer service but in the end it was an icon that I hadn’t changed because I thought all of my notifications would show up on my phone and I didn’t want people to read them. But after going to the Notification Center again and selecting Notification Center it is working. I hope this helps. 

[LinnyMush13]

Hello.

Since I did the firmware update to my Fitbit Versa, my text notifications either don't come through, or they are delayed.  Also, if I'm receiving an incoming call & I answer it from my cell phone, my Fitbit still shows it as ringing.  Any help would be appreciated. 

[LizzyFitbit]

Hi everyone. Thanks for continue posting your inquiries in this thread. Let me help you out.

I appreciate the feedback you've provided about the firmware update on your watches. I understand where you're coming from as this shouldn't be happening, and I apologize for the issues you've experienced. Our team will continue working on our watches based on the comments posted in the Community, which help us to evaluate and implement improvements on our products.

Let me clarify with you that the firmware update can be found as either 4.0.2 and 68.9.15; both are the same and you can check this help article for more information about each update.

@Dawna0427, thanks for confirming that you have an iPhone 8 running the iOS 13 version, as well for the screenshot. I'm glad that they're working after enabling options in the Notification Center of your phone. Our team is aware about the notifications issues experienced after updating to iOS 13 and they're currently investigating this situation to get it resolved. For more details, check this thread.

@andy_glass, @Danihirka6, @lscollard and @LinnyMush13, thanks for sharing that you're having issues with the notifications and appreciate the details you've shared. To further investigate, please provide me with your phone's model and OS version. Also, in case you've not done so, give a try to the troubleshooting steps described in this help article.

@rrogan777, thanks for your question and let me share that the notifications settings are now in a different place. You'll need to swipe down from the top of your watch's screen, tap the quick settings icon and make sure the Do Not Disturb (little circle icon) as well the Sleep Mode (moon icon) are turned off to receive them. You can find more details about how to navigate on your Fitbit watch here.

See you around.

[KSchiber]

I updated my iPhone with the recent update and haven’t received text notifications on my watch since then. I receive phone calls and calendar invites, but no Texts. I downloaded the new update, resynced my watch... I’m not sure what to do. Any suggestions? I’m so frustrated! 

[lmazz722]

Okay first the issues with the ios 13 update, the nee firmware update...
Now there A potential issue with the time change? WTF is going on! These
things should have been addressed or tested before this got this far. If
you read in this thread we’ve all done the troubleshooting we reset our
Fitbit’s we reinstall the apps with sync them to our laptops or computers.
We’ve done all this we just want this all to be fixed! This is ridiculous
I’ve paid way too much money for something just to sit on my wrist and not
do anything. These ongoing issues are absolutely unacceptable! they should
have been addressed, I see Fitbit does not care about customer satisfaction
any longer. It’s a shame this is my third Fitbit as far as I’m concerned
will be my last!
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Lisa~~Sent from Gmail Mobile