Fitbit OS 4.0.2 - Firmware Release (68.9.15)

[MattFitbit]

Fitbit Update: 10/30

Hi, Versa Smartwatches family,

We're happy to announce that Fitbit OS 4.0.2 (Firmware Version: 68.9.15) has now gone out to 100% of all users. Please download it if you haven't already. 

We always recommend keeping your watch and the Fitbit app up to date on the latest versions to have the best experience. 

---

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2 (Firmware Version: 68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Versa can be found here. 

To update Versa Lite Edition, leave on all-day sync and let the Fitbit app run in the background on your phone. When the update is ready, you’ll see a notification in the Fitbit app.

If you run into any trouble updating your Versa or Versa Lite, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone. 

[rrogan777]

Hi Lizzy, thanks for the response.  When I swipe down from the main screen, I get is the list of text messages and a music play option, but there is nothing related to notifications.  When I swipe left I can still get to settings, where I've made sure do not disturb and sleep mode are turned off.  Any other thoughts?  Thanks

[S-graves07]

My Versa had a red circle with a message saying data not cleared Sync and try again. This message appeared until I did a forced hard factory rest using the buttons. It then wouldn’t turn in. I’ve had it on the charger for about 39 minutes and nothings been happening. 

If nothing happens by morning, I am for sure returning under my extended warranty purchased through my retailer and buying an Apple Watch. 

[7JHS39]

Hello Fitbit team,

I experience difficulty with your tracker after the update.

For me the screen is not as responding, seems to take random commands sometimes, and if I edit the workouts from the exercise section it won't update them on the tracker... In addition to all this, my steps don't update accordingly if I'm not in a workout mood. My 15-20 min walk barely has me some steps. It had more than 10 of not updating the feeds.

Is there any solution to fix this?

After this update, I'm ready to move out of Fitbit... Really frustrating.

Thank you.

[LinnyMush13]

Hello.

I am using an Android. Version 8.0

[shellk1]

I got the update. I get notifications fine when it will stay on. I just
locks up and won't come off black screen without trying several times and
different means to wake it up. Nothing counted while locked up.

[mtsmith91]

I have more issues with this update than I ever had in the past. The music control UI that pops from the top is annoying and I can't disable it. I can't get my device to stay connected. I'm constantly having to manually connect now. The music controls that I used to use with Spotify on my phone have disappeared. Would really appreciate fixes or being able to revert to the last firmware edition.

[7JHS39]

it took me one day and a half because it was updating for hours and failing ... careful not to fail it will go from the beginning. 

[tomzoo]

So I updated to the latest OS and ever since, the HR reading goes blank for minutes at a time while logging a workout. Very frustrating. Has happened about 15 times. I've done everything from reboot, reinstall, clean sensor, you name it.

This has never happened before this current update. I'm using Android 9 on a Samsung 9+.

Help and ugh.

[LizzyFitbit]

Hi everyone. Thanks for reporting the issues that you're having after the firmware update. I'll keep helping you today.

I appreciate you for sharing your thoughts about this situation with me. Please know Fitbit is receiving your feedback as it helps us to evaluate our products and implement improvements on their performance. I understand how you're feeling about the issues experienced with the recent update and be sure that your comments haven't gone unnoticed.

@KSchiber, thanks for letting me know about your watch, as well that you have an iPhone. Our team is aware of the notifications issues affecting some of our users after updating to iOS 13 and they're currently working on this situation. I'd recommend to visit this thread so you can find more details and even some tips that may work for you.

@rrogan777, thanks to you for checking the information posted before. Let me share that instead of seeing a notification setting, now you'll need to turn off Do Not Disturb and Sleep Mode so the notifications can work together. If you wish to not receive notifications when sleeping, just turn on Sleep Mode and set the time.

@S-graves07, thanks for sharing more details about your Versa's behavior and the steps tried to get it working again. After checking your information and it seems you have a case already created with our Support team. Since they've sent you an email with more details, I'd recommend to continue working with them. Feel free to let me know if you don't find their emails.

@7JHS39, thanks for the information provided and about the screen, have you tried performing a regular restart? If not, please give it a try. Also, with the steps and exercises not updating, make sure the Fitbit app is updated so your information can sync correctly. The restart will also help to refresh your watch's performance.

@LinnyMush13, thanks for letting me know that you have an Android phone. Please make sure its part of the compatible devices list as this will helps us to determine if the factor of this situation. I'm also wondering if you've tried the troubleshooting steps from this help article.

@shellk1, I'm sorry that you're having these issues with your Versa and appreciate your efforts in getting it working again. Since you've created a case with our Support team, I'd recommend to reply back to their last email so you can receive more details about your case.

@mtsmith91, thanks for explaining the issues that you're having after the update. About your first inquiry, the new control center which includes the settings and music control will now be prompted when swiping down. This is one of the changes of this firmware and while there isn't an option to disable, your feedback will be passed along to our team.

In regards to your other inquiry, do you mean that the Spotify app on the Versa isn't allowing you to control your music? What message do you see displayed? Is the Fitbit app and Spotify apps running on your phone's background? If you've not done so, please check the information found in this help article.

@tomzoo, thanks for sharing your watch's current behavior after the update. Just to clarify, do you mean that the heart rate reading displayed on your Fitbit device goes blank? Does this happen when you're manually logging an exercise on the Fitbit app? Or is the issue when syncing an activity recorded from the exercise app?

While you've tried some steps, such as cleaning the back of your watch, please give a try to the steps described in this help article and let me know how it goes.

I'll be around.

[morphius501]

I'm still not understanding why some people are getting actual help with their devices, but here and through support I and others are getting the brush-off. Hey sorry, we are passing this along and we're so sorry. Maybe you can't do anything to help us, but I'd like to be contacted by someone that can. I find it incredible that I spent 200 dollars on a device that barely lasted over a year. I acknowledge that it is past the warranty period. However, my device was working just fine until the latest firmware update. Now an important function, that I specifically bought this device for stopped working WITH that update. Not around the same time. BECAUSE of the update. I want this fixed. Nothing else will be satisfactory. I know i'm not alone in this. I don't want discount codes for a new device that might break due to another "update".

[S-graves07]

The emails and support I’ve received thus far are far from helpful. 

[WillowOz]

Well I did post many pages ago (because so many people have been affected by Fitbit's failings) that I'd given up on Fitbit and would post no more. Now I have the email to delete my account, this will be the final post regarding my efforts trying to deal with Fitbit.  Funny really as I've already adapted to and am loving my Samsung watch.  My refund was from the store so I was able to avoid further grief trying to deal with the Fitbot customer service team.but the money I spent on extra bands, charging pods etc is lost.

In closing, and really leaving as I hit the "delete account" link (I'd love to know if anyone see's this, but I expect not), here is there reply when I told them I had received proper customer service elsewhere...and what a grovelling mess of a reply it is.

Good luck all, but if you have any brains, bail on a failed project which sadly saw the end of Pebble watch as part of its collateral damage. 

Willow - Australia

Thank you for getting back to us and letting us know that you've coordinated with your retailer for the refund.

We can feel how this situation hinders the potential of the device to maximize is full functionality. Despite the challenges, we're always make sure our products work according to its intended use and functionality.

There will be an instance that an issue may arise that we need time for the investigation. Nonetheless, we're striving hard gather the possible factors and occurrences that contributes to the issue and seek counter measures to restore the device's performance — even improves it.

We may not be able to pinpoint just yet that the cause of the issue is due to the firmware update, but we're in-depth in looking through other areas to address the issue entirely; we can also have a better look at the issue with the device being returned to us.

Our sincerest apologies for the inconvenience this has caused but thank you for providing us your honest opinion with our product, Ben. Surely, this is a learning call for us to review the performances of our devices and an opportunity to make this right for you and our customers.

Should you have additional questions or concerns, please don't hesitate to contact us. We're here to assist you.

Sincerely,

Nino Romano S. and the Fitbit Team

[PcAddict]

mtsmith91,

The only way I could get my music control to work again was to do a factory reset on my Versa and the reset it up in the app as a new device.  Everything works as it did before and you will have the old firmware.  Of course after a week or so you will get a new message telling you there is a new firmware update for your device. LOL, I just look at it and say I don't think so until they fix the update to work as it should. 

[Chrisp65]

My feeling exactly

Sent from my iPad

[Aqyx]

I've had nothing but problems since I received the update a few days ago - battery draining much quicker than normal, inconsistent notifications, UI on watch freezing, steps not being counted, etc.

It's got to the stage where there is basically no point in wearing it until the update is either rolled back or the issues are fixed in an upcoming release.

Versa 2 on 35.68.9.15, Android 9 phone.

[KSchiber]

Thank you. I have already tried all trouble shooting

Sent from my iPhone

[lmazz722]

Welp, did the newest ios update & firmware update and still NO
NOTIFICATIONS!!! I reset the phone, fitbit app & fitbit its self! I think
at this point this Versa is useless. It is a **ahem** shame that I paid so
much money for it not to work!!!!! It worked just fine before the ios 13
update & firmware updates... I am just disgusted at this point!!! How many
times do I have to keep going through the trouble shooting steps when it
clearly does not work!!

--
Lisa~~Sent from Gmail Mobile

[tomzoo]

The HR will show and fluctuate as I workout and all of the sudden, dashes and no HR reading. If I go to settings and toggle on/off the ENABLE HR function, it seems to work again. Not very workout friendly to have to stop and do this. Thanks.

[EKJ74]

I JUST got off the phone with fitbit customer support and they told me that nobody else was having this issue. My watch will not work since this update. They offered me a discount on a new watch which i think is horrible. my screen is blank and dark. Can anyone out there assist?

[lmazz722]

I feel your pain. I have an iphone XR, updated to the most recent ios
update 13.2 something, today's firmware update & mine still does not
work... It is less than a year old... I cannot get calls or text
notifications. This has been beyond frustrating. Too much money to waste
on a item that will not work. This Versa worked before all the updates.
Fitbit has seriously dropped the ball on this!!! This is my 4th Fitbit
each time upgrading to a new one.. Well this will be the last one I ever
buy! Too many excuses as to why it won't work. Most if not all of
everyone throughout the feed has done all of the troubleshooting & have
called customer service. It is a real slap in the face that we keep being
told to go through the troubleshooting all over again