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Fitbit OS 4.0.2 - Firmware Release (68.9.15)

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‎10-09-2019 15:47 - last edited on ‎10-30-2019 11:59 by Moderator Alum

‎10-09-2019 15:47 - last edited on ‎10-30-2019 11:59 by Moderator Alum

Fitbit Update: 10/30

 

Hi, Versa Smartwatches family,

 

We're happy to announce that Fitbit OS 4.0.2 (Firmware Version: 68.9.15) has now gone out to 100% of all users. Please download it if you haven't already. 

 

We always recommend keeping your watch and the Fitbit app up to date on the latest versions to have the best experience. 

Fitbit Update: 10/9

 

Hi everyone,

 

We’re excited to announce the release of Fitbit OS 4.0.2 (Firmware Version: 68.9.15). 

 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

 

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

 

HOW DO I UPDATE?

Step by step instructions for updating your Versa can be found here. 

 

To update Versa Lite Edition, leave on all-day sync and let the Fitbit app run in the background on your phone. When the update is ready, you’ll see a notification in the Fitbit app.

 

If you run into any trouble updating your Versa or Versa Lite, I recommend reviewing these troubleshooting tips. 

 

We appreciate your patience while we work to roll this out to everyone. 

Want to get more deep sleep? Join the discussion on our Sleep better forum.

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Labels:
677 REPLIES 677

‎10-10-2019 17:40

‎10-10-2019 17:40

@MattFitbit  fitbit got back to me. There will not be a fix for the issues the android  folk are having  and there won't be one 

Best Answer

‎10-10-2019 17:55

In response to Deathwishvixen

‎10-10-2019 17:55

Wow! I have an iPhone I wonder if there is going to be a fix for that? So
are they going to refund The Fitbit purchase to all the android users?
I think Fitbit needs to realize that these are not $20 watches that if they
don’t work we just sling them aside and go find something else. Their
product is an investment! people who bought it believed that it would work
the way they were told it would.
Best Answer

‎10-10-2019 18:05

In response to cccoach

‎10-10-2019 18:05

@cccoach they're probably  hoping people will just get the newest most expensive one.  I contacted fitbit support and they said you really have tried everything  so we will look at this under a warranty  issue.  

Best Answer

‎10-10-2019 18:39

In response to Deathwishvixen

‎10-10-2019 18:39

My “newest most expensive” one is not working after the latest update either. I think I am ready to just throw in the towel and get an Apple Watch, 

Best Answer

‎10-10-2019 18:53

In response to cccoach

‎10-10-2019 18:53

@cccoach  they won't refund them,  just send you a new one.  It'll be a tax right off for them.  They've told me they will replace mine and it's been ordered.  

Best Answer

‎10-10-2019 18:56

‎10-10-2019 18:56

So I update to the new IOS a few days ago, then just yesterday I saw the new firmware update so installed that.  And since my Fitbit versa hasn’t worked correctly.  Currently my Fitbit is stuck in the music settings, I am unable to restart or reset back to factory settings.  Even removed and repaired it on my account but that didn’t change anything.  For now all I can hope is that once the battery dies I can charge it back up and be back to the normal home screen.  Any other thoughts on how to fix?

Best Answer

‎10-10-2019 20:35

‎10-10-2019 20:35

Is there any way of stopping the 'Music Wallet and Quick links' drop down that happens everytime I scroll down to look at notifications?  I don't want it to happen and cannot find a setting to stop it.

Thanks

Best Answer

‎10-10-2019 20:40 - last edited on ‎10-11-2019 13:02 by

In response to Nanhop

‎10-10-2019 20:40 - last edited on ‎10-11-2019 13:02 by

Not yet.  My Versa is a useless brick as of now.

--
------------------------------------------------------------------------

Moderator edit: personal info removed

Best Answer

‎10-10-2019 20:45

In response to Shadowfox87

‎10-10-2019 20:45

My Versa is stuck on the Music app screen as well.  Fitbit has not provided any meaningful information on how to fix the issue.  I intend to do the same thing as you as a last resort.  I'll let it die and hopefully shutdown for a restart, then see if a recharge will bring back function.

Best Answer

‎10-10-2019 20:58

In response to Adtracker

‎10-10-2019 20:58

@Adtracker get in contact with fitbit support.  They're replacing my versa in the hope that'll fix my issue 

 

Best Answer

‎10-10-2019 23:58 - edited ‎10-11-2019 11:33

‎10-10-2019 23:58 - edited ‎10-11-2019 11:33

Below is what i saw in my crystal ball - FITBIT patch notes

FITBIT OS 4.1.2

This release includes bug fixes and improvements.

FITBIT OS 4.1.1

This release includes bug fixes and improvements.

FITBIT OS 4.0.3

This release includes bug fixes and improvements.

FITBIT OS 4.0.2 WHAT'S FIXED?

This release includes bug fixes and improvements.

FITBIT OS 4.0.1 

This release includes bug fixes and improvements.

Best Answer

‎10-11-2019 00:10

In response to RavenJin

‎10-11-2019 00:10

Maybe they try to fix the poor rating at the stock market 😉

 

https://www.finanzen.net/aktien/fitbit-aktie

 

 

huawei mate 9 - neuste firmware, Android App neuste Version, Versa 1 - neuste firmware
Best Answer

‎10-11-2019 00:11 - last edited on ‎10-11-2019 13:02 by

In response to Shamblesirl

‎10-11-2019 00:11 - last edited on ‎10-11-2019 13:02 by

Since I downloaded this latest firmare, I cannot wake up the screen with just an arm movement and I cannot make the screen brighter.  Please let me know what I need to do. I have a Fitbit Versa which I bought in April 2018

 

 

Moderator edit: personal info removed

Best Answer

‎10-11-2019 00:17 - last edited on ‎11-07-2019 16:33 by Fitbit Moderator

In response to RavenJin

‎10-11-2019 00:17 - last edited on ‎11-07-2019 16:33 by Fitbit Moderator

Congratulations are in order, I suppose. Fitbit was finally able to screw the music control completely - It doesn't work anymore at all. 👏(Nexus 5x)

 

(Yes I tried restart (versa, phone), unpair, reset ...)

 

Moderator edit: format

Moderator edit: all-caps

Best Answer

‎10-11-2019 01:13

In response to RavenJin

‎10-11-2019 01:13

@RavenJin  heck we are stuck on 3.7 let alone get 4.anything. not everyone is getting the 4. Version of fitbit 

Best Answer

‎10-11-2019 01:20

‎10-11-2019 01:20

Versa1/Samsung S8. Just done the 10min update and all still works as it did before (incl notifications).😁

 

Mark

Best Answer
0 Votes

‎10-11-2019 01:28

In response to mjenderby

‎10-11-2019 01:28

@mjenderby  they have to replace mine.  Nothing worked to fix my issues so they're going to send me a replacement.  

Best Answer

‎10-11-2019 02:05

In response to Deathwishvixen

‎10-11-2019 02:05

Versa 2 - update took about 4 minutes over Bluetooth and 4g and everything seems to be working fine 👍

Best Answer

‎10-11-2019 02:45

In response to danismit

‎10-11-2019 02:45

I completely agree. I for one would prefer. Firmware update where it resets everything and I just reprogramme it to do what I need it to do than do a half job and mess it all up. I am in constant contact with members of staff far higher up the food chain regarding the state of the Versa 2 since its launch and its problems.

 

This has been the most substantial and positive update. Hopefully the next update will be for the app and sort out the Bluetooth connectivity issue as this has been a serious bug bear for many users according to Windows bug reports

Best Answer
0 Votes

‎10-11-2019 03:20

In response to alexgreen83

‎10-11-2019 03:20

Music controls disconnect/unpair within minutes of pairing since 4.0.1

 

Please, Fitbit, the only/best way to help everyone is to allow* users to choose which firmware our devices use via the app.  We're all here because our devices worked (or mostly) and have since stopped working.  If we could each go back to the particular version that worked for us before, then you have breathing room to work on fixes.  Thinking that the next version will somehow fix all or most of these different problems doesn't seem rational.

 

*allow as in, we own these devices and you never should have prevented it

Best Answer