Fitbit OS 4.0.2 - Firmware Release (68.9.15)

[MattFitbit]

Fitbit Update: 10/30

Hi, Versa Smartwatches family,

We're happy to announce that Fitbit OS 4.0.2 (Firmware Version: 68.9.15) has now gone out to 100% of all users. Please download it if you haven't already. 

We always recommend keeping your watch and the Fitbit app up to date on the latest versions to have the best experience. 

---

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2 (Firmware Version: 68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Versa can be found here. 

To update Versa Lite Edition, leave on all-day sync and let the Fitbit app run in the background on your phone. When the update is ready, you’ll see a notification in the Fitbit app.

If you run into any trouble updating your Versa or Versa Lite, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone. 

[KrissyF1313]

If you still have the old phone make sure to unpair and turn blue tooth
off. I was having trouble with notifications and syncing because if that.

[thejrose1984]

Did that - didn't work

[KrissyF1313]

I'm sorry 😞

[mjmarmo]

I have also done everything - deleted app, turned off bluetooth, unisntalled my versa. Nothing works. Cannot get the app to sync at all. No weather, no notifications. Very frustrating!!!!

[cccoach]

Exactly what happened to me! Why aren’t we seeing a fix?

[Cayla123]

Because it "isn't a problem on their end". Which is complete BS. I tried to unpair my Fitbit to try and get it to sync, and now it won't even update. Won't sync. So sick of this. 

[KrissyF1313]

Can we also get rid of the music icon when looking looking at the notification the music icon keeps popping up and I don't have music on it.

[Sarah264]

Do we know if the new update is why snapchat notifications arent working? Mine always did then I updated and they dont work anymore, thanks 

[Casual_Runner]

Greetings,

My Versa's firmware was updated to 32.68.9.15 this past Thursday or Friday. Beginning around noon on Saturday the Versa stopped connecting to the Fitbit app on my phone, an Android running version 3.7. The clock started running slow (6 hours behind after almost 24 hours of no-connectivity) and battery consumption accelerated. I already went through the recommended troubleshooting steps to reconnect without success. I'm growing tired of the recurring connectivity problems with Fitbits. Notifications for texts, etc are especially problematic, requiring me to manually force a sync almost daily in order to jump-start a process that should run seamlessly in the background. 

[WBee]

We have 3 Versa watches in my family.  I did the firmware upgrade and now my watch only displays the logo.  We are not going to upgrade the other 2 Versa watches.

The display has the logo for about a minute or two, goes black for a minute and then the logo is displayed again.  It won't pair with my Note 9 or my PC.  I attempted all of the troubleshooting steps.  I attempted (many many times) the factory reset - no go.  Basically, this firmware just BRICKED my expensive watch.  I am now back to using my Pebble - which always worked well.

[craiga]

I did the firmware update yesterday and my touchscreen has worked only intermittently since.  What's up with that?

[LSiemert]

I've done the update and now I have this stupid dropdown quick settings thing.....I HATE this feature, please tell me I can turn this off!!!! Ugh!!!!

[trontoversa]

Do you have the versa 2? Are you able to change the left button from Alexa now?

[trontoversa]

Can you change the left button from Alexa to music controls now?

[LSiemert]

It doesnt matter because I DO NOT want this new feature. It is very annoying when trying to swipe doesn to read my notifications; the new quick settings menu also pulls down which I again DO NOT want as it gets in the way of reading a notification.

There needs to be an option to turn this off, it's quite frustrating.


Sent from my Verizon, Samsung Galaxy smartphone

[GrumpyCyclist]

That drop-down settings thing is one of the main reasons I'm not updating my firmware yet. It looks ridiculous. Do they really care so little for customer experience?

[LSiemert]

I'm SO MAD that I updated mine!!! 😫


Sent from my Verizon, Samsung Galaxy smartphone

[trontoversa]

Oh ok I’m just curious if you can change left button to music controls. That’s the only reason I didn’t buy the versa 2

[RaquelGarofalo]

I updated the firmware a couple of days ago. My fitbit is no longer recognized by my phone, I also tried to connect using ipad no luck

Jem (10/13/2019, 12:01:49 PM): Hi  Raquel, My name is  Jem.  How can I help you?
Me (10/13/2019, 12:02:07 PM): I just updated my versa a couple of days ago
Me (10/13/2019, 12:02:27 PM): since then I have had to add phone twice to my phone app
Me (10/13/2019, 12:02:31 PM): dosent find it
Me (10/13/2019, 12:02:38 PM): wrong time on my versa 
Me (10/13/2019, 12:03:27 PM): no device found is message i get on my phone app
Jem (10/13/2019, 12:04:00 PM): I'm sorry to hear about the wrong time of your Fitbit Versa.
Jem (10/13/2019, 12:04:18 PM): I'll be happy to help you sync again your Versa to have updated time.
Jem (10/13/2019, 12:04:50 PM): For me to further assist you, may I have your email address for Fitbit?
Me (10/13/2019, 12:04:59 PM):
Jem (10/13/2019, 12:05:12 PM): Thank you. Let me pull up your account to verify the records.
Jem (10/13/2019, 12:07:24 PM): Thanks for waiting.
Jem (10/13/2019, 12:08:15 PM): I've already pulled up your account and it says here that your Versa synced an hour ago with 89% battery level.
Jem (10/13/2019, 12:09:56 PM): Is the charging cable and Versa with you?
Me (10/13/2019, 12:10:01 PM): yes
Jem (10/13/2019, 12:10:57 PM): Perfect! Let's do some steps that may resolve the issue.
Me (10/13/2019, 12:11:25 PM): ok
Jem (10/13/2019, 12:12:47 PM): First, please press and hold the left and lower right button for 10 seconds.
Me (10/13/2019, 12:13:01 PM): I have done this already 
Jem (10/13/2019, 12:13:06 PM): Please tell me what will you see on the screen of your Versa.
Me (10/13/2019, 12:13:14 PM): Will I need to keep doing this over and over
Me (10/13/2019, 12:13:44 PM): I see the fitbit symbol
Jem (10/13/2019, 12:13:52 PM): It's fine if you  already done the restart. Thanks.
Me (10/13/2019, 12:14:01 PM): I am doing it again
Me (10/13/2019, 12:14:09 PM): I see the fitbit logo
Jem (10/13/2019, 12:14:17 PM): Please charge now your Versa and keep it near to your phone. Thanks for doing the restart.
Me (10/13/2019, 12:14:35 PM): ok it is on the charger
Me (10/13/2019, 12:15:04 PM): it looks for the device and then no device found
Me (10/13/2019, 12:15:58 PM): I have done this twice, at this point i set up new device which takes forever for it to finally find and add it back
Jem (10/13/2019, 12:16:47 PM): For verification, the Versa sync again?
Me (10/13/2019, 12:17:02 PM): it tried to sync 
Me (10/13/2019, 12:17:24 PM): but it didnt find device
Me (10/13/2019, 12:18:19 PM): it looks for device but no device found and it practically on top of the phone
Jem (10/13/2019, 12:18:44 PM): Let's sync it manually. May I know the model of your phone, for me to check the compatibility?
Me (10/13/2019, 12:18:58 PM): samsung galaxy s8
Jem (10/13/2019, 12:20:40 PM): Thank you. That's compatible!
Jem (10/13/2019, 12:20:45 PM): Can you please go to your Fitbit app, we're going to refresh it?
Jem (10/13/2019, 12:20:51 PM): Please make sure that there's no other Bluetooth device nearby because it may interfere the syncing process.
Me (10/13/2019, 12:20:57 PM): I have used it for months no problems
Jem (10/13/2019, 12:20:58 PM): Please force quit or close the Fitbit app.
Jem (10/13/2019, 12:21:03 PM): We also have to refresh the Bluetooth, if it's on, please turn it off, then turn it back on.
Me (10/13/2019, 12:21:06 PM): I did the update and since then having issued
Jem (10/13/2019, 12:21:25 PM): Please wait for 10 seconds before you turn on again the Bluetooth.
Jem (10/13/2019, 12:21:47 PM): When you're done, you may now reopen the app.
Jem (10/13/2019, 12:21:55 PM): Please let me know when you're done.
Me (10/13/2019, 12:22:52 PM): ok it says syncing
Me (10/13/2019, 12:22:59 PM): keeps spinning
Me (10/13/2019, 12:23:33 PM): still syncing and spinning
Me (10/13/2019, 12:25:10 PM): still says syncing and stillo spinning the green line on top is not really moving
Me (10/13/2019, 12:26:24 PM): still nothing
Me (10/13/2019, 12:26:40 PM): still syncing and spinning
Jem (10/13/2019, 12:26:53 PM): Oh I see.
Jem (10/13/2019, 12:26:54 PM): Can you please check if there's an option to unpair or forget on your Bluetooth?
Jem (10/13/2019, 12:27:09 PM): Please unpair for now all the devices paired to your Bluetooth.
Me (10/13/2019, 12:27:51 PM): done
Jem (10/13/2019, 12:29:15 PM): Are you able to reboot or restart your phone? Please log out first to your Fitbit account before you turn off your phone.
Jem (10/13/2019, 12:29:30 PM): Once you reopen your phone, please log back in and sync again your device.
Me (10/13/2019, 12:29:41 PM): ok will do
Me (10/13/2019, 12:31:31 PM): phone is back on and signed back in to fitbit it is now looking for device
Jem (10/13/2019, 12:31:39 PM): Thanks for doing that.
Jem (10/13/2019, 12:31:57 PM): May I know if there's any error message?
Me (10/13/2019, 12:32:11 PM): still spinning and looking for device
Me (10/13/2019, 12:33:12 PM): still looking for device
Me (10/13/2019, 12:34:27 PM): still looking for device
Jem (10/13/2019, 12:34:34 PM): I can see here that still the last time was 2 hours ago.
Jem (10/13/2019, 12:35:03 PM): We need to do now the factory reset.
Jem (10/13/2019, 12:35:22 PM): On your Versa, hold all three buttons for about 10 to 12 seconds.
Jem (10/13/2019, 12:35:28 PM): When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
Jem (10/13/2019, 12:35:36 PM): Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup
Jem (10/13/2019, 12:35:57 PM): Please let me know  if you see the message to set up.
Me (10/13/2019, 12:37:34 PM): ok done now the fit bit logo is back up 
Me (10/13/2019, 12:38:52 PM): im getting the message to download
Me (10/13/2019, 12:39:16 PM): do i do this on my phone
Jem (10/13/2019, 12:39:47 PM): Yes please, after you see the message to setup.
Me (10/13/2019, 12:40:03 PM): so i need to uninstall app and reinstall
Jem (10/13/2019, 12:41:27 PM): Yes please.
Me (10/13/2019, 12:41:34 PM): ok 
Me (10/13/2019, 12:41:38 PM): doing that now
Jem (10/13/2019, 12:41:49 PM): Thanks for your patience with this matter Raquel.
Me (10/13/2019, 12:41:55 PM): ok it is reinstalled
Me (10/13/2019, 12:42:03 PM): do I join or log in
Me (10/13/2019, 12:42:31 PM): ?
Me (10/13/2019, 12:42:57 PM): press join fitbit or log in on the app
Jem (10/13/2019, 12:43:31 PM): Please Log in.
Me (10/13/2019, 12:43:41 PM): ok
Me (10/13/2019, 12:44:01 PM): refressing
Me (10/13/2019, 12:44:10 PM): looking for device
Me (10/13/2019, 12:44:47 PM): no change on the device still showing fitbit logo
Me (10/13/2019, 12:45:14 PM): I need to leave
Jem (10/13/2019, 12:45:54 PM): Aside from the Android phone, may i know if you have other device mobile phone, like iPhone or iPad that we can use?
Me (10/13/2019, 12:46:22 PM): i dont have time i need to leave
Jem (10/13/2019, 12:46:23 PM): It seems like it's having hard time syncing now on your Android device.
Me (10/13/2019, 12:47:12 PM): yes 
Me (10/13/2019, 12:47:16 PM): i dont understand
Me (10/13/2019, 12:47:22 PM): i didnt have this problem
Me (10/13/2019, 12:47:27 PM): until after the update
Me (10/13/2019, 12:47:44 PM): sorry i need to leave

Moderator edit: removed personal information

[lilkrissyy]

Has anyone else noticed that the “notifications” part of “settings” has disappeared? I also lost my text notifications (everything else still working) and I cannot access the notification settings on the actual Fitbit device.. when I swipe over to settings there is just no “notifications” section anymore.