Fitbit OS 4.2.2 - Firmware Release - Versa, Versa 2, Versa Lite

[FitbitCommunity]

Update: This has now released to 100% 

We’re excited to announce that a firmware update for Versa, Versa 2, and Versa Lite will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app.

WHAT’S NEW AND FIXED

You can find release notes here.

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Versa, Versa 2 or Versa Lite here.

If you run into difficulty please review these troubleshooting tips. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Ekob6f]

I'm having the same issue now, did you get any resolution since you posted?

[SunsetRunner]

Not really, Fitbit still under warranty so they would replace but I don’t want a third one just for it to fail again so I’m ending my Fitbit journey almost as soon as it started! I’m sad though… I loved the Versa 2 features and tracking. Wish the update prompt had never happened!

Sent from my iPhone

[CGeiger49]

None.

[liorad]

With me being in sales, it is easy enough to find that out, but a few hints for others: LinkedIn search. Hunter IO can help find email addresses and of course there is always Twitter!

[Michelle0786]

Nope, tried the so called multiples. Did not work. Did the reset to factory
settings now it does NOT work at all.

[Guy_]

@SunsetRunner  - Questions

Is the warranty in the UK  for 2 years?

Doesn't it also cover repair if faulty, or if it can't be repaired, replacement with a New one from where you bought it, or refund?

[PayalArdak]

So true. Such a waste of money. The same thing happened to me. And Fitbit people are asking me to buy a new watch as mine is little over a year old and out of warranty peiod. 

[Exerciseaaaa]

I dislike the changes to the exercise app, how do I change back to the old set up 

[PayalArdak]

While updating the firmware for my Versa 2, it encountered an error. On contacting customer support they asked me to reset the watch to factory settings and attempt to update the firmware again. Now my watch is stuck with a big red cross with the error message Reset Failed. 

I contacted customer service again and they send my case to the warranty team. Now the warranty team is saying that as my watch is a little over one year old it is out of warranty. They suggested purchasing a new watch with a 35%discount. 

This is ridiculous. Why should we pay for your software bug?

[Erruve]

What's worse is that it's still being pushed down to Versa and Versa 2.

I'm so disappointed. I'm a huge Fit Bit fan. I've purchased 4 fit bits. I have the Versa and I've bought 3 as gifts for others because I love my Versa that much. so now they're pushing down software which will break my Versa even with all these reports?

A good company would at least pull the update.

[SunsetRunner]

Yes I could have it replaced for the third time, but having already lost all my active zone data and having two failed devices in 5 weeks made me lose confidence in Fitbit totally. I chose not to go for a third and get a refund. I am sad about it though, the update truly messed things up!

Sent from my iPhone

[Exerciseaaaa]

I also dislike the changes 

[London_Wanderer]

@Erruve.

I now suspect that the issue is not affecting all Versa's. But the ones that are effected range from:
Update successful, watch loses time
Update successful, watch battery adveresly affected.
Update failed, unable to reconnect / sync issue
Update failed, red cross of death

Clearly something has gone wrong, and once you can't Sync the device the watch is knackered.







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[000Kherb]

Can you shed some light on how to get a more favourable response from Fitbit?

Sent from my iPhone

[Lilbiddy]

When my partner said he'd recieved a message to update the firmware on his versa 2. I came straight here. Low and behold another killer update. Stopped him from updating, his versa is working fine.

A pattern is definitely developing with killer updates. Have a look at charge 2 wearers comments. I have a charge 2, it's now nearly 5 years old because I didn't do the last update.

Looks like when there are 2 newer models available the kill code is issued.

[Guy_]

If your watch was purchased in Europe and some other countries and is less than 2 years old it may still be under warranty for repair, free replacement or refund.

If you contact Fitbit directly make sure you mention place of purchase so they apply the correct warranty terms.

[Michelle0786]

I wish. Bought it in 2019. Did not start using it until May 2021. Now it is
fubar!

[cahoyer]

Updated my Versa 2 to the latest. Not long after the update my Versa 2 is no longer registering BPM. Verified it is on under settings but notice no green blinking light. Have noticed sleep isn’t tracking correctly either as it is giving me hours but no breakdown. Tried shutting down and restarting w/o resolution. Removed the device and factory restored. Noticed things seemed to work again until it updated. 

[Jepesner]

And kill warranties!!!! If they had checked warranty in January I would have gotten a replacement. Now I am just offered a discount on a new product. 

[Porchgirl]

Fitbit firmware update went just fine. However once the watch was turned on again the BPM does not work. No green light tried several resets everything that was suggested in the forum. Very disgusted. If this is a problem with their firmware I’m not sure I’ll buy another Fitbit again!!