Fitbit Pay - Can't connect to versa

[Wagga2650]

I have a brand new versa and after setting up a card in the wallet and a pin I try to add another card and it wants to verify the pin. It just gives a error saying it can't connect to versa.

I then cv webt all back to the setup orocess agsia anf it does the samr thing.

I know the pin is correct because if I take the watch off my arm it asks for the pin and it works fine.

Any idea on how to fix the issue.

My wife also has same Fitbit and alsi exact same issue.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Wagga2650! I am sorry for the late response. 

Thank you for providing the details of the difficulty your wife and you're experiencing when trying to add another card to the Wallet. I appreciate your efforts to resolve this and confirming that the pin is correct. 

I recommend checking if your Fitbit app is updated to the latest version. Please also try to log out of the Fitbit app and log back in and try to add another card after that.  

You can find more information about Fitbit Pay here.

Let me know how it goes.

[Wagga2650]

Hi,

I have tried all that but nothing seems to work. Once 1 card is added and a pin set there appears no way back into the versa to either change or add another card.

The computer logs onto the versa and says a pin is set and then when it wants to confirm the pin number I enter it and it says it cant connect to the versa.

After searching through Google it appears as though this is a big issue, is there any fix for it?

[LiliyaFitbit]

Hi @Wagga2650 , it's great to see you around!

I appreciate your time and efforts trying to resolve this. Thank you for sharing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Feel free to reach out if you have any questions.