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Fitbit Pay error - wallet deleted, cards still available

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‎11-25-2019 14:09 - edited ‎11-25-2019 14:09

‎11-25-2019 14:09 - edited ‎11-25-2019 14:09

My fitbit pay was getting errors lately so I went to the app to check the wallet but it didn't let me in saying that there is an error connecting to Versa after entering a PIN (I didn't forget it). So I uninstalled the wallet app, unpaired device but in my watch I still have the wallet available and when I enter the PIN I can still pay with the cards. I did reset my versa like 20 times. If I install the app again and pair the device, nothing changes. How do I remove the wallet from the watch? 

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‎12-03-2019 13:17 - edited ‎12-03-2019 13:18

‎12-03-2019 13:17 - edited ‎12-03-2019 13:18

It nice to see you around @Aswavi. Thanks for sharing this information with us. Sorry for the inconvenience while you we're trying to use Fitbit Pay.

 

Thanks for troubleshooting prior to contacting us. Restarting your Fitbit was the correct step. We strive for excellent customer service and customer satisfaction remains our number one goal. Your comments are greatly appreciated. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, they will be glad to keep assisting you.

 

Please let me know if you need anything else.

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