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Fitbit Pay says Versa is in unstable state

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‎02-20-2023 10:08 - last edited on ‎02-20-2023 18:19 by Fitbit Moderator

‎02-20-2023 10:08 - last edited on ‎02-20-2023 18:19 by Fitbit Moderator

Hi,

the app I’m using is the latest version 3.75, yet I’m unable to add card to my wallet, I’m constantly getting the error message “Your Fitbit device is in an unstable state. Please reboot your device.

If the problem persists, please contact Fitbit support”. Though I’ve rebooted couple of times, it didn’t fix the issue. Request you to please help. 

 

Moderator Edit: Clarified subject and updated label

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‎02-20-2023 18:24 - last edited on ‎06-16-2023 07:14 by Fitbit Moderator

‎02-20-2023 18:24 - last edited on ‎06-16-2023 07:14 by Fitbit Moderator

Welcome to the Community, @Naedee.

I've moved your post to a new thread so we can keep the forums organized. Thanks for letting us know about your Versa, and the steps tried prior to contacting us. This is odd and to work on this together may I know the model and OS version of your phone? Have you made sure your bank supports Fitbit Pay?

In the meantime, let's try reconnecting your watch to the Fitbit app:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Open the Fitbit app, tap your profile picture > Set Up a Device.
  4. Select your Versa, tap Replace Device and follow the on-screen instructions.
  5. Once this is done, try adding your card to the Wallet app one more time.
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