help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Premium Account no longer showing Zone minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2020 14:44

‎10-11-2020 14:44

I switched from a Versa Lite to a Versa 2. I have Fitbit Premium. When I switched to the Versa 2, I am no longer seeing Zone minute in my dashboard. I can see active minutes but no longer see my Zone minutes. What can I do to restore this feature?

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-12-2020 00:57

‎10-12-2020 00:57

Active Minutes were replaced with Active Zone Minutes by a firmware upgrade on the Versa 2 recently. I wonder if your Versa 2 is still running on the old firmware. If it is then it can take around 48 hours for the new firmware to download in the background before the app makes it available to install.

Best Answer
0 Votes