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Fitbit Returned, new device orders info not sent to me

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‎03-22-2020 10:21

‎03-22-2020 10:21

Hello, 
My Fitbit is showing up as received as of March 16th by your company.  When will the information about how to get my replacement be available?  I sent my watch including the bands back in the original box with the charger as requested.   
Thank you,
Jeslyn
reference: 34757529
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‎03-22-2020 11:03

‎03-22-2020 11:03

@Jeslyn you will need to contact Fitbit, we are simply fellow Fitbit users. 

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‎03-22-2020 13:15

In response to Rich_Laue

‎03-22-2020 13:15

Thank you.  I have already which is why I referenced a case number.  

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