Fitbit Screen keeps trying to enter pin or swipe through screens on it's own

[chambamb]

My fitbit started entering my pin multiple times without me pressing any buttons.  It even locked my phone. I reset the fitbit and seemed to work a little better but then an hour later it started going through the screens and selecting my settings and buttons.  It was like someone was controlling it that was not me.  It was very strange. I reset it again and now it just is not responding to my touch very often. 

[Marrrmaduke]

@chambamb by reset you mean reboot (press and hold the left and bottom right buttons until Fitbit logo appears)? Have you tried restoring the tracker to factory defaults (performing a factory reset)? This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Good luck!

[chambamb]

It helped a little but now I have a thin black line running down the left side of my screen.  It is still not very receptive to my finger but it is no longer pressing buttons on it's own.

[chambamb]

And now it has turned off and will not turn on. I have it charging without any success.

[Marrrmaduke · Accepted solution]

@chambamb I am flagging your post for Customer Support Assistance. You may need a replacement. Good luck.

[Stennett]

Mine just started doing this when I put in on for a charge. Tried to enter a pin on its own continually until it blocked itself and I had difficulty resetting pin from the app

[AM1122]

Exact same thing happening to me.

Then I got the dark lines on the screen.

Now it is not switching on any more...