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Fitbit Symbol frozen on screen

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‎04-04-2020 11:55

‎04-04-2020 11:55

So half way through the day today my fitbit had a meltdown.. The fitbit symbol came up on screen and it won't go away. I can't move it or anything, it doesn't register when it is charging. I've tried to restart pressing all three buttons and that doens't help and it also won't sync now either. I've let the battery die to 0% and tried charging it again but the same thing happens.. any ideas?

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‎04-04-2020 22:15

‎04-04-2020 22:15

Hi @LMGodley Try the Factory reset, but if that doesnt he your only option is to contact Support.

Fitbit Support  

 

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

Community Council Member

Helen | Western Australia

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