help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Syncing OS 33.1.330 - Windows 10 1809 Build 17763.253

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2019 18:16

‎01-10-2019 18:16

I am having problems with "All Day Sync." The problem has to do when I get out of range of Bluetooth and wifi. I have restarted the watch as instructed. I have checked Bluetooth drivers and wifi drivers for Windows 10. I have also attempted to connect it to an IOS 12.1.1 iPad Air. This has also failed several times. Connections have happened, but they have been intermittent and inconsistent. I have restarted the devices. I have turned Bluetooth on and off. I would like to know what is going on? If this cannot be resolved then I will have to return the device as it is merely weeks old.

Best Answer
0 Votes
1 REPLY 1

‎01-10-2019 19:50

‎01-10-2019 19:50

@rrider709 first of all if you're planning to sync your tracker with Win10, make sure your iPad Bluetooth is off so there's no competition. Now, go to your computer Bluetooth settings, and make sure that "Download over metered connections" box is checked. Reboot your computer and Versa (by pressing and holding the left and bottom right buttons until Fitbit logo flashes), and sync.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes