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Fitbit Versa 1 stopped turning on and won't charge

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‎12-15-2019 09:09 - last edited on ‎12-16-2019 06:33 by Fitbit Moderator

‎12-15-2019 09:09 - last edited on ‎12-16-2019 06:33 by Fitbit Moderator

I have had my Versa for just over a year. Yesterday it stopped working and completely dead. Won't charge and I can see condensation where the heart sensor is. How can a waterproof watch stop working with condensation inside? Fitbit says it's only year warranty. I had my watch for 6 months and the strap broke. Bad design? This is honestly ridiculous!

 

 

Moderator edit: updated subject for clarity

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‎12-16-2019 06:32

‎12-16-2019 06:32

@Wonderwoman19, thank you for participating in our Fitbit forums. Regarding the screen and battery issues that your Versa experienced, I totally understand how you feel about this and we appreciate our feedback.

 

I was able to get in touch with our Support team and was told that you contacted the store you purchased your watch from.

 

Don't hesitate to get back or reply to our Support team's email if you have any questions.

JuanJo | Community Moderator

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