Fitbit Versa 2 Not Syncing or Updating Firmware/Malware

[barronsix]

I have had my versa 2 for almost a year now.  Today, I can't get it to sync with my fitbit app which is prompting me to update the firmware.  once I try to update, it cannot find my fitbit watch. (it starts "searching" and just hangs there. The watch itself is charged 80% so I don't think battery is the problem.  Any suggestions?  I've tried it multiple times and even tried moving over to where the router is and that didn't help.

Moderator Edit: Clarified subject

[LucioFitbit · Accepted solution]

Hi there @barronsix. Welcome to Community Forums.

Thank you for reaching out to the Community. I'd recommend you check these articles, Why won't my Fitbit device sync? and How do I update my Fitbit device?.

Hope this helps.