Fitbit Versa 2 Screen not working - fuzzy display and black screen

[EmilyRose25]

For the last few days i have noticed that my fitbit Versa 2 screen was becoming fuzzy and kept glitching. This morning i noticed the screen completely black, so i have reset my fit bit - for around 5 minutes this fixed the issue, then the screen started glitching again and went completely black. This has happened over 5 times today - Each time i restart the glitching of the screen gets worse. Please help!

[MakMak]

Hi, @EmilyRose25! One last thing to try and then sounds like it's time to contact Fitbit Support. I would suggest trying a different clock face and seeing if it changes anything. Good luck!

[JuanFitbit]

@MakMak Nice to see you here.  Thank you for your help. 

@EmilyRose25 A warm welcome to the Community! Thank you for your report. 

As our friend MakMak recommended you, you could try changing the clock face: How do I change the clock face on my Fitbit device?

If this doesn't help, please give us a call or chat with us. Click here to get connected.

See you around. 

[Tressa2420]

I tried that and the screen went blank .and now no display at all.alitnof people.went through the same thing around the same time????

Get Outlook for Android

[JuanFitbit]

 @Tressa2420 Nice to see you around. Thank you for your report and efforts. 

As you already tried the recommended steps, please have a chat with us or give us a call. Click here to get connected.

See you around. 

[Tressa2420]

Juan the click here live chat is nit connecting???

[Tressa2420]

Sorry not connecting

[Nitiphong]

After I reopen and it updated software, it return to be good. However, I am
not sure what kind that they updated for me, or they lock some functions
before updating it

[JuanFitbit]

@Nitiphong Nice to see you back! Thank you for your update. I'm glad that everything is working fine again. 

@Tressa2420 Thank you for your messages. Do you receive any error message? If so , what does it say?

If you still have difficulties to contact Support, have you tried to contact them over the Fitbit app? 

Please tapp on your profile picture>Help & Support>Contact support. 

See you around.