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Fitbit Versa 2: “To install this clock make sure that Fitbit app on your phone and on your Fitbit..”

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‎05-14-2020 06:45

‎05-14-2020 06:45

Hi! I’m on the latest Fitbit OS 68.9.15 and I’m not able to install the a lot of clock faces, for example the ones from Lignite.io.

 

I keep getting the “To install this clock make sure that Fitbit app on your phone and on your Fitbit device have the latest update. - Learn More.” message. 

Since I’ve working for 10 year in Customer Support [including writing KB Articles 🙂 ] I’ve pretty much followed the all “Disconnect/Restart/Forget/etc.” processes, but without success.

 

I also know this issue has been previously raised around this community and no specific answer has been provided.

 

I’m on an iPhone SE 2020.

 

Thanks in advance!

 

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‎05-14-2020 06:46

‎05-14-2020 06:46

I forgot to mention that I’m using a Fitbit Versa 2.

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