help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa 2 bug - heart rate monitor LED cannot be turned off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2020 12:53

‎03-08-2020 12:53

On Fitbit Versa 2, the green LED on the back of the device is still pulsating, even if heart rate monitor is turned off. This must be due to a bug on the device. Have a look at this Youtube video which shows the issue: https://youtu.be/D2JbnEPWlEk

 

When heart rate monitor is turned off, the green LED should also be turned off. Fitbit users don't want to be bothered by the green LED during the night. Fitbit users don't want the extra battery drain due to the unnecessary pulsating LED. Fitbit users want to be sure that Fitbit doesn't collect their heart rate information without their consent.

 

Fitbit, please fix this.

 

By the way, the Fitbit Versa 2 on the video is running the latest firmware, 35.70.7.21.

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-09-2020 00:59

‎03-09-2020 00:59

Fitbit don't see this as a bug as it's working as expected. They say:

 

"Note that the LEDs continue to flash if you turn off heart-rate tracking."

 

taken from: https://help.fitbit.com/articles/en_US/Help_article/1565/

 

There has been speculation in the forums that the light is also used to detect whether the device is on or off the wrist which could explain the strange behaviour.

Best Answer
0 Votes