help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa 2 delivered to the wrong address

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2021 18:10 - last edited on ‎07-06-2021 19:07 by Fitbit Moderator

‎07-06-2021 18:10 - last edited on ‎07-06-2021 19:07 by Fitbit Moderator

I ordered a Versa 2 through the Australian store and it was delivered to the wrong address twice. The first time it was returned to sender. This morning it was delivered to someone in a different suburb. There is no Australian support number or email listed on the website so I don't know how to get this resolved.  

 

 

 

Moderator edit: subject for clarity

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-06-2021 19:11 - edited ‎07-06-2021 19:12

‎07-06-2021 19:11 - edited ‎07-06-2021 19:12

Hello @printemps. Welcome to the community forums. 

 

I'm sorry for the inconvenience and thank you very much for the detailed information. At this time, I'd recommend contacting our Support Team, since they have the necessary tools to look into your order and provide further assistance. 

 

To contact them, I recommend clicking in this link and you will be able to see the available options to get in touch with our team. Please make sure to provide a brief explanation of the inconvenience and they will be more than glad to work on your situation. 

 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-06-2021 19:11 - edited ‎07-06-2021 19:12

‎07-06-2021 19:11 - edited ‎07-06-2021 19:12

Hello @printemps. Welcome to the community forums. 

 

I'm sorry for the inconvenience and thank you very much for the detailed information. At this time, I'd recommend contacting our Support Team, since they have the necessary tools to look into your order and provide further assistance. 

 

To contact them, I recommend clicking in this link and you will be able to see the available options to get in touch with our team. Please make sure to provide a brief explanation of the inconvenience and they will be more than glad to work on your situation. 

 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes