Fitbit Versa 2 freeze on Fitbit logo

[Tes1]

My Fitbit watch screen only continue to display the logo and does not turn back on. I attempted to hook it up to the charger, but nothing happened. It can't connect to the watch when I open the app on my smartphone and it says "no device found."

[MarreFitbit · Accepted solution]

Hi there @Tes1, welcome to the Community Forums. Thanks for letting me know that your Versa 2's screen is stuck on the Fitbit logo. I appreciate you've taken the time to troubleshoot your watch prior to posting here.

If you haven't done so yet, I'd recommend the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know the outcome.