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Fitbit Versa 2 heart rate monitor not working

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‎04-13-2022 10:42 - last edited on ‎04-13-2022 11:34 by Fitbit Moderator

‎04-13-2022 10:42 - last edited on ‎04-13-2022 11:34 by Fitbit Moderator

Had my Fitbit versa 2 for almost 2 years. It was working just fine on Sunday. I let it charge and didn't wear it again till last night (Tues), and now it isn't even attempting to read a heart rate. The lights are off. 

 

I've powered it done a couple times, turned the heart rate monitor in the settings on and off, and done a factory reset. Nothing. 

 

Any help would be great. I rather enjoy this watch and can't afford a new one at the moment. 

 

 

Moderator edit: format. 

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‎04-14-2022 05:41 - edited ‎06-22-2024 06:48

‎04-14-2022 05:41 - edited ‎06-22-2024 06:48

Hi there, @AylaD. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from as you really enjoy your watch. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-14-2022 05:41 - edited ‎06-22-2024 06:48

‎04-14-2022 05:41 - edited ‎06-22-2024 06:48

Hi there, @AylaD. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from as you really enjoy your watch. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-31-2022 06:57

‎08-31-2022 06:57

Same proble here ans the support solution is giving me discount for a Versa 2, Versa 3, Sense, Inspire 2, Luxe or Charge 5 but on the list only the Versa 2 is avalaible. So I don't want the same model.

So, my solution is going to Apple Watch

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