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Fitbit Versa 2 is super cold and doesn't turn on

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‎02-21-2025 11:47 - last edited on ‎02-21-2025 13:38 by Fitbit Moderator

‎02-21-2025 11:47 - last edited on ‎02-21-2025 13:38 by Fitbit Moderator

I accidentally left my fitbit in the car. It is super cold in ks almost at negatives. And now it wont turn on! I brought back inside, placed in the charger. Still nothing.  Ive tried all day, idk what to do?

 

Moderator Edit: Clarified subject.

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‎02-22-2025 07:16 - edited ‎02-22-2025 07:18

‎02-22-2025 07:16 - edited ‎02-22-2025 07:18

Hi there @AnaJulia90!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation and for all your efforts.

I suggest you follow the tips from this article ---> Why isn't my Fitbit device's battery charging? If after trying all the tips your Versa 2 is still not reacting please try to contact support ---> Contact Us 

The Versa 2 has non-operating temperatures from -4° to 14° F (-20° to -10° C).

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