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Fitbit Versa 2 not completing the set up

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‎02-15-2026 15:39 - last edited on ‎02-15-2026 18:46 by Fitbit Moderator

‎02-15-2026 15:39 - last edited on ‎02-15-2026 18:46 by Fitbit Moderator

Got a new Versa 2 and tried to sync to the phone; however, it couldn't find the device.  I turn my Bluetooth off and on. Then I force reset.  After resetting, I am getting Data not cleared. I have tried resetting several times and keep getting the same error.  The device has never been synced to another phone. Help please!

Best Answer
4 REPLIES 4

‎02-15-2026 18:45

‎02-15-2026 18:45

Hello @kepalchick, welcome to the Fitbit Community! 

I totally understand how frustrating this must be. To be honest with you, this shouldn't happen with a brand-new device. If you bought it from a retailer like eBay, Amazon, or any other, you might need to contact them to double-check if this is a second-hand device.

Anyway, there is an easy way to get it back to work. You will need to erase all the previously stored data the device has. Let's perform a factory reset on the watch: 

  1. Hold the device button for about 8 seconds.
  2. When the Fitbit logo disappears:
  3. Release the button briefly (for less than 2 seconds).
  4. Hold the button again until they feel a second, longer vibration, which
    indicates they initiated the factory reset.

Once you have done that, you can try setting up the device again. 

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0 Votes

‎02-15-2026 21:15

‎02-15-2026 21:15

Hi @kepalchick - also first make sure to turn off any other phone Bluetooth as it can auto connect to another device for setup.

If you had another Fitbit device connected to your phone remove it's entries from the Bluetooth and turn it off or move it far away.

Turn off your phone Bluetooth put the watch on charge to full and then turn on Bluetooth on your phone which must be a compatible device.

Author | ch, passion for improvement.

Best Answer

‎02-17-2026 17:04

In response to EstuardoFitbit

‎02-17-2026 17:04

Thank you for your response.  I have tried that one several times and still I keeps saying: data not cleared sync & try again 😞

Best Answer

‎02-17-2026 18:23

In response to kepalchick

‎02-17-2026 18:23

I'm sorry to hear that @kepalchick. 

In this case, you have two options:

  1. Contact the store where you purchased the device to claim your warranty.

  2. Alternatively, if you bought it directly from us, please contact our support team to check the available options for your specific case.

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0 Votes