Fitbit Versa 2 steps incorrect on both watch and app

[CThorn]

Today I noticed that my step count on both my watch AND my app are wrong. 

I estimate that I have done roughly 6k steps (this is also confirmed by my Qantas Wellbeing app which uses the data from Fitbit so makes no sense at all). 

My watch says I have done 3,287 steps and is increasing as I go about my day. The Fitbit app says I have done 8,027 however this is not increasing as the day goes on. 

I have tried resetting my watch, resetting my Fitbit app, re syncing my watch to the app, restarting my phone and still no luck. 

Any help to have this corrected would be great.

Moderator edit: label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @CThorn. I'm sorry to hear that your step count on watch and app are wrong. Thank you for mentioning the steps you have followed in order to correct this situation. 

I noticed that you already got in touch with our team and are receiving assistance.

Have a nice day. 

[CThorn]

I’m actually still waiting for a response from the support team.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you're waiting for a response from the Support Team @CThorn.

I noticed that you already got a reply from our team. Please contact us back if you need further assistance. 

We look forward to get you back on track.